Subject: RE: Drop payment - 2876026
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Punit Darji <[email-masked]>, Shakeeb Arsalan <[email-masked]>, AHMED OMER <[email-masked]>, Manish Kumar <[email-masked]>
Date: Mon, 26 Jul 2021 07:41:38 +0000

@Apoorv Joshi<mailto:[email-masked]>

See the reply from Finance.

Its sorted.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Sunday, July 25, 2021 1:24 PM
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Punit Darji <[email-masked]>; Shakeeb Arsalan <[email-masked]>; AHMED OMER <[email-masked]>; Manish Kumar <[email-masked]>
Subject: Re: Drop payment - 2876026

External email sender, please take precaution.
Hi Jessie,

Kindly advise if any update on the below.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Punit Darji" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "AHMED OMER" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, July 22, 2021 11:43:44 AM
Subject: RE: Drop payment - 2876026

Hi @Punit Darji<mailto:[email-masked]>

The customer is being charged for an order which has not been placed.

Order is not found in Hybris at all – 9678879038

Can we please update the status of this transaction in Hybris so customer won’t be charged.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, July 21, 2021 2:20 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; AHMED OMER <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: Drop payment - 2876026

External email sender, please take precaution.
Hi Team,

Please assist to check regarding the drop payment for the below case. The payment was made through Tabby, attaching the payment proof which customer has shared.

Kindly look into this and advise. Thank you for your help!

Regards,
Apoorv

________________________________
From: "AHMED OMER" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, July 21, 2021 3:44:20 PM
Subject: drop payment UAE

Hi Team,

issue description : drop payment UAE
customer name: Michelle Agte
customer email ID: [email-masked]<mailto:[email-masked]>
amount deducted: AED42.75
date of deduction: 15 July 2021
authorization code: 736441

The Customer contacted us informing that he tried to place an order using tabby but amount deducted and on order was placed the transaction proof attached to this mail.
Kindly check the issue and update us on it asap.

Regards,
Ahmed Omer

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: Order Inquiry
From: Punit Darji <[email-masked]>
To: Jessie Caparas <[email-masked]>, Support <[email-masked]>, Escalations Dxbteam <[email-masked]>, Prince Anand <[email-masked]>
Cc: Ebtehal Sayed <[email-masked]>, Hitesh Gupta <[email-masked]>
Date: Fri, 23 Jul 2021 06:14:55 +0000

Hi @Jessie Caparas<mailto:[email-masked]>,

The below order has been cancelled in Tabby.

Hi @Prince Anand<mailto:[email-masked]>,

It should be closed automatically in Tabby. Could you please check and fix this issue?

Regards,

Punit Darji

From: Jessie Caparas <[email-masked]>
Sent: Thursday, July 22, 2021 11:17 AM
To: Support <[email-masked]>; Escalations Dxbteam <[email-masked]>; Punit Darji <[email-masked]>
Cc: Ebtehal Sayed <[email-masked]>
Subject: RE: Order Inquiry

@Support<mailto:[email-masked]>

Will as our finance team to look into this

@Punit Darji<mailto:[email-masked]> For your help please.

Thank you and Kind Regards,

Jessie Caparas

T: +97145172087

From: Ashraf Mustafa (Support) <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, July 22, 2021 11:15 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Ebtehal Sayed <[email-masked]<mailto:[email-masked]>>
Subject: Order Inquiry

External email sender, please take precaution.

Hello Ebtehal,

Please check the below and assist.

Please confirm this details if order is processed as customer was deducted from her account.

Name:Michelle Manzanilla Agte
email: [email-masked]<mailto:[email-masked]>
mobile number: +971529289323
shop: CENTREPOINT
Order number: 9678879038
order date: Jul 15, 2021
amount deducted: 42.75AED

Please let us know the status of the order so that we can do the needful if any refund is needed.

Regards.
Ashraf
Tabby

[224W2V-RGQR]