Subject: RE: Drop Payment - 6320274276 2738613
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, "Mohammed Athar (TCS)" <[email-masked]>
Cc: Ebrahim <[email-masked]>, Malik Ismail <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Ala Hamood <[email-masked]>
Date: Mon, 26 Jul 2021 07:38:37 +0000

@Mohammed Athar (TCS)<mailto:[email-masked]>

Can you help us void the below:

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Sunday, July 25, 2021 11:56 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Ebrahim <[email-masked]>; Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>; Ala Hamood <[email-masked]>
Subject: Drop Payment - 6320274276 2738613

External email sender, please take precaution.
Hi Team,

Please assist to investigate the below drop payment.

Thank you for your help!

Regards,
Apoorv
________________________________
From: "Ala Hamood" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Subject: Refund approval ON_VALIDATION_CANCELLED    6320274276    2738613

Problem Statement: ON_VALIDATION_CANCELLED

Order Date : Jun 18, 2021
Order ID: 6320274276
Total Price: SAR247.46
card number :  4847832670318612

Assistance Required: Need to check and refund

Issue Description: The order is ON_VALIDATION_CANCELLED but the amount is not  captured in Payment Transactions but the customer is demanding refund and he sent us account statement  so we request to check this your priority basis

Best Regards
Ala Aldin

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