Subject: Re: Drop payment - 2876026
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Punit Darji <[email-masked]>, Shakeeb Arsalan <[email-masked]>, AHMED OMER <[email-masked]>, Manish Kumar <[email-masked]>
Date: Sun, 25 Jul 2021 02:23:57 -0700 (MST)

Hi Jessie, 

Kindly advise if any update on the below. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Jessie Caparas" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Punit Darji" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "AHMED OMER" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Thursday, July 22, 2021 11:43:44 AM 
Subject: RE: Drop payment - 2876026 

Hi [ mailto:[email-masked] | 
@Punit Darji ] 

The customer is being charged for an order which has not been placed. 

Order is not found in Hybris at all – 9678879038 

Can we please update the status of this transaction in Hybris so customer won’t be charged. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi <[email-masked]> 
Sent: Wednesday, July 21, 2021 2:20 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; AHMED OMER <[email-masked]>; Manish Kumar <[email-masked]>; Jessie Caparas <[email-masked]> 
Subject: Drop payment - 2876026 

External email sender, please take precaution. 

Hi Team, 

Please assist to check regarding the drop payment for the below case. The payment was made through Tabby, attaching the payment proof which customer has shared. 

Kindly look into this and advise. Thank you for your help! 

Regards, 

Apoorv 

From: "AHMED OMER" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, July 21, 2021 3:44:20 PM 
Subject: drop payment UAE 

Hi Team, 

issue description : drop payment UAE 

customer name: Michelle Agte 

customer email ID: [ mailto:[email-masked] | [email-masked] ] 

amount deducted: AED42.75 

date of deduction: 15 July 2021 

authorization code: 736441 

The Customer contacted us informing that he tried to place an order using tabby but amount deducted and on order was placed the transaction proof attached to this mail. 

Kindly check the issue and update us on it asap. 

Regards, 

Ahmed Omer 

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