Subject: RE: GoodWill Approval
From: Hamza Nouri Ahmad Abu Azzam <[email-masked]>
To: Crys_HBKSA <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>, Hasan Razakhan <[email-masked]>, Faizal Maradeya <[email-masked]>, Yahia Taha <[email-masked]>, Anand Raju <[email-masked]>
Date: Sat, 24 Jul 2021 13:01:23 +0000

Dear team,
The goodwill is processed for the below orders.

Thanks.

Date

Complaint type

Agent

Order No.

Value

FD ticket

Inventory status

Last mile team update

CCC Remarks

13-Jul

FD

Hamza

6283575139

99

2289586

Debited to Aramex

debited to courier-ARAMEX proceed manual refund and close

Done

15-Jul

FD

Hamza

6325134687

42

2814410

IN WH

proceed manual refund for the missing item and clsoe.

Transaction declined

15-Jul

FD

Hamza

6313770194

79

2810036

Debited to Aramex

missing item debited to courier - proceed manual refund and close

Done

15-Jul

FD

Hamza

6304270927

165.4

2789022

Debited to Zajil

proceed manual refund and close

Transaction declined

15-Jul

FD

Hamza

6291939262

240

2825349

IN WH

return received but wrong delivered items cannot be processed - proceed manual refund and clsoe.

Done

15-Jul

FD

Hamza

6266093234

29

2361540

IN WH

proceed manual refund and close.

REL-145152 - #6266093234-Cancellation failed WWT item issue <https://landmark.atlassian.net/browse/REL-145152>

15-Jul

FD

Hamza

6308993583

49

2674717

IN WH

the customer switch return with another order so refund will not happen - proceed manual refund and close.

Transaction declined

15-Jul

FD

Hamza

6286019560

170

2429097

Debited to Aramex

items will debit to courier - proceed manual refund and close.

Done

15-Jul

FD

Hamza

6324140827

60

2810729

IN WH

proceed manual refund for the missing item and clsoe.

Done

15-Jul

FD

Hamza

6324060231

49

2814267

Debited to Aramex

Missing item got damage with Aramex and will be debit - proceed manual refund and close.

Done

15-Jul

FD

Hamza

6323360013

265.05

2848858

IN WH

Return received -wrong delivered items cannot be processed - proceed manual refund and close.

Done

15-Jul

FD

Hamza

6299014181

96.9

2687263

IN WH

return received and processed under RMA 1000840012 , please check with IT to process refund.

Done

15-Jul

FD

Hamza

6317720836

6.65

2708890

IN WH

proceed manual refund for the missing item and close.

Done

15-Jul

FD

Hamza

6292730838

91

2505636

IN WH

return received - wrong delivered items cannot be processed - proceed manual refund and close.

Transaction declined

15-Jul

FD

Hamza

6300238498

9

2548017

IN WH

proceed manual refund for the missing item and close.

Done

15-Jul

FD

Hamza

6318467891

17

2721723

IN WH

proceed manual refund and close.

Done

15-Jul

FD

Hamza

6317086655

39

2704612

IN WH

proceed manual refund for the missing item and close.

Done

15-Jul

FD

Hamza

6317249841

54

2739049

IN WH

proceed manual refund as RTO cannot processed.

Done

Best Regards
Hamza.AbuAzzam
Customer Care Center - Home box - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com | www.landmarkgroup.com
[lg][hb]

From: Anand Raju <[email-masked]>
Sent: Sunday, July 18, 2021 6:08 PM
To: Yahia Taha <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>; Hamza Nouri Ahmad Abu Azzam <[email-masked]>; Hasan Razakhan <[email-masked]>; Faizal Maradeya <[email-masked]>
Subject: Re: GoodWill Approval

Please proceed

Get Outlook for iOS<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fo0ukef&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7C880681536db348e104be08d949fdc837%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637622176599351714%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=u1yIyajMgF5B2xBK1zOzrRuY%2FHcGr87xqUwrTWROmHk%3D&reserved=0>
________________________________
From: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, July 18, 2021 10:22 AM
To: Anand Raju
Cc: HB.CCCKSA; Hamza Nouri Ahmad Abu Azzam; Hasan Razakhan; Faizal Maradeya
Subject: RE: GoodWill Approval

@Anand Raju<mailto:[email-masked]> requesting your kind approval please.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7C880681536db348e104be08d949fdc837%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637622176599351714%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=iu3troMh5h5OFUrsCutqNUEWBhPlDjy4m3iyGq%2FMU%2BI%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7C880681536db348e104be08d949fdc837%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637622176599361662%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=wZdk12j6ZQCGzev6UwYH%2BytSVfASDO9fDO4qsKIItPE%3D&reserved=0>
[lg][hb]

From: Faizal Maradeya <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, July 18, 2021 9:55 AM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>; Anand Raju <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>
Subject: Re: GoodWill Approval

Ok please process
________________________________
From: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, July 18, 2021 10:51:22 AM
To: Faizal Maradeya <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>; Anand Raju <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>
Subject: RE: GoodWill Approval

@Faizal Maradeya<mailto:[email-masked]> requesting your kind approval please to process below orders

Date

Complaint type

Agent

Order No.

Value

FD ticket

Inventory status

Last mile team update

13-Jul

FD

Hamza

6283575139

99

2289586

Debited to Aramex

debited to courier-ARAMEX proceed manual refund and close

15-Jul

FD

Hamza

6325134687

42

2814410

IN WH

proceed manual refund for the missing item and clsoe.

15-Jul

FD

Hamza

6313770194

79

2810036

Debited to Aramex

missing item debited to courier - proceed manual refund and close

15-Jul

FD

Hamza

6304270927

165.4

2789022

Debited to Zajil

proceed manual refund and close

15-Jul

FD

Hamza

6291939262

240

2825349

IN WH

return received but wrong delivered items cannot be processed - proceed manual refund and clsoe.

15-Jul

FD

Hamza

6266093234

29

2361540

IN WH

proceed manual refund and close.

15-Jul

FD

Hamza

6308993583

49

2674717

IN WH

the customer switch return with another order so refund will not happen - proceed manual refund and close.

15-Jul

FD

Hamza

6286019560

170

2429097

Debited to Aramex

items will debit to courier - proceed manual refund and close.

15-Jul

FD

Hamza

6324140827

60

2810729

IN WH

proceed manual refund for the missing item and clsoe.

15-Jul

FD

Hamza

6324060231

49

2814267

Debited to Aramex

Missing item got damage with Aramex and will be debit - proceed manual refund and close.

15-Jul

FD

Hamza

6323360013

265.05

2848858

IN WH

Return received -wrong delivered items cannot be processed - proceed manual refund and close.

15-Jul

FD

Hamza

6299014181

96.9

2687263

IN WH

return received and processed under RMA 1000840012 , please check with IT to process refund.

15-Jul

FD

Hamza

6317720836

6.65

2708890

IN WH

proceed manual refund for the missing item and close.

15-Jul

FD

Hamza

6292730838

91

2505636

IN WH

return received - wrong delivered items cannot be processed - proceed manual refund and close.

15-Jul

FD

Hamza

6300238498

9

2548017

IN WH

proceed manual refund for the missing item and close.

15-Jul

FD

Hamza

6318467891

17

2721723

IN WH

proceed manual refund and close.

15-Jul

FD

Hamza

6317086655

39

2704612

IN WH

proceed manual refund for the missing item and close.

15-Jul

FD

Hamza

6317249841

54

2739049

IN WH

proceed manual refund as RTO cannot processed.

Total value

1590

Best Regards

Yahia Taha

Customer Care Team Leader - Home box

800-1110888

Ext: 3457

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7C880681536db348e104be08d949fdc837%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637622176599361662%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=q%2FgwQYmIEYmMcaEcIim4uWyZPhp%2FFe5mCUv2QkJyzKg%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7C880681536db348e104be08d949fdc837%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637622176599371627%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=kI0B3xp60kc%2F2JF76uCNIe27iZngXwJHLOxCGEVNm5g%3D&reserved=0>

[lg][hb]

From: Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, July 17, 2021 6:20 PM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>
Subject: GoodWill Approval

Dear Mr. Yahia,

Please check the below value already processed.

Month

Value

Feb-21

13809,38

Mar-21

2417,08

Apr-21

2810,22

May-21

1142

Jun-21

5437,78

Jul-21- until 8-Jul

4509.54

Total Value

30,125.54

We need the approval to process the below orders.

Thank you.

Date

Complaint type

Agent

Order No.

Value

FD ticket

Inventory status

Last mile team update

13-Jul

FD

Hamza

6283575139

99

2289586

Debited to Aramex

debited to courier-ARAMEX proceed manual refund and close

15-Jul

FD

Hamza

6325134687

42

2814410

IN WH

proceed manual refund for the missing item and clsoe.

15-Jul

FD

Hamza

6313770194

79

2810036

Debited to Aramex

missing item debited to courier - proceed manual refund and close

15-Jul

FD

Hamza

6304270927

165.4

2789022

Debited to Zajil

proceed manual refund and close

15-Jul

FD

Hamza

6291939262

240

2825349

IN WH

return received but wrong delivered items cannot be processed - proceed manual refund and clsoe.

15-Jul

FD

Hamza

6266093234

29

2361540

IN WH

proceed manual refund and close.

15-Jul

FD

Hamza

6308993583

49

2674717

IN WH

the customer switch return with another order so refund will not happen - proceed manual refund and close.

15-Jul

FD

Hamza

6286019560

170

2429097

Debited to Aramex

items will debit to courier - proceed manual refund and close.

15-Jul

FD

Hamza

6324140827

60

2810729

IN WH

proceed manual refund for the missing item and clsoe.

15-Jul

FD

Hamza

6324060231

49

2814267

Debited to Aramex

Missing item got damage with Aramex and will be debit - proceed manual refund and close.

15-Jul

FD

Hamza

6323360013

265.05

2848858

IN WH

Return received -wrong delivered items cannot be processed - proceed manual refund and close.

15-Jul

FD

Hamza

6299014181

96.9

2687263

IN WH

return received and processed under RMA 1000840012 , please check with IT to process refund.

15-Jul

FD

Hamza

6317720836

6.65

2708890

IN WH

proceed manual refund for the missing item and close.

15-Jul

FD

Hamza

6292730838

91

2505636

IN WH

return received - wrong delivered items cannot be processed - proceed manual refund and close.

15-Jul

FD

Hamza

6300238498

9

2548017

IN WH

proceed manual refund for the missing item and close.

15-Jul

FD

Hamza

6318467891

17

2721723

IN WH

proceed manual refund and close.

15-Jul

FD

Hamza

6317086655

39

2704612

IN WH

proceed manual refund for the missing item and close.

15-Jul

FD

Hamza

6317249841

54

2739049

IN WH

proceed manual refund as RTO cannot processed.

Total value

1590

Best Regards

Hamza.AbuAzzam
Customer Care Center - Home box - KSA

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7C880681536db348e104be08d949fdc837%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637622176599371627%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=zESDjg5IkRPMYNecP48YnC2acTmCKE00piLMyvDVcko%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7C880681536db348e104be08d949fdc837%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637622176599381579%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=E%2B5pUYgwg8M6oBwReHFRyXvTLWY8FVYwgN%2BkiE6YPec%3D&reserved=0>

[lg][hb]

From: Hamza Nouri Ahmad Abu Azzam
Sent: Thursday, July 08, 2021 7:03 PM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Anand Raju <[email-masked]<mailto:[email-masked]>>; Faizal Maradeya <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>
Subject: Need Good Will Approval

Dear Mr. Yahia,

Kindly we need approval to process goodwill.

Thank you.

Month

Value

Feb-21

13809,38

Mar-21

2417,08

Apr-21

2810,22

May-21

1142

Jun-21

5437,78

Total Value

25,616

For Jul till now need approval to process.

Total value

4509.54

Best Regards

Hamza.AbuAzzam
Customer Care Center - Home box - KSA

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7C880681536db348e104be08d949fdc837%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637622176599391535%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=g%2FbD1%2BvDjTdpiBb6C3h3RW39VymYFBlOkMWIcH2K3g8%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7C880681536db348e104be08d949fdc837%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637622176599391535%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=bZhTZPrSTDCdyVor4b5%2BY7C5aDvhjQtglAgiwqtNDN0%3D&reserved=0>

[lg][hb]

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