Subject: Re: Ticket Assigned - need escalation : 6318293627
From: Manish Kumar <[email-masked]>
To: Faraz Lohani <[email-masked]>
Cc: Nisha Balakrishna <[email-masked]>, Centrepoint <[email-masked]>, Marita Dsouza <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>, Ron Thomas <[email-masked]>, Raveen Sethupathy <[email-masked]>, Perpetua DMello <[email-masked]>, Taskin Shaikh <[email-masked]>
Date: Thu, 22 Jul 2021 07:36:24 -0700 (MST)

Hi Faraz, 

Thank you for your response. 

Please be infromed that the below voucher has been shared to the customer and the case has been closed. 

Regards, 
Manish 

From: "Faraz Lohani" <[email-masked]> 
To: "Nisha Balakrishna" <[email-masked]>, "Centrepoint" <[email-masked]>, "Marita Dsouza" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Ron Thomas" <[email-masked]>, "Raveen Sethupathy" <[email-masked]>, "Perpetua DMello" <[email-masked]>, "Taskin Shaikh" <[email-masked]> 
Sent: Thursday, July 22, 2021 6:21:50 PM 
Subject: RE: Ticket Assigned - need escalation : 6318293627 

Hi [ mailto:[email-masked] | 
@Shakeeb Arsalan ] [ mailto:[email-masked] | 
@Manish Kumar ] [ mailto:[email-masked] | @Apoorv Joshi ] , 

Please forward the below mentioned voucher to the customer as per the order number mentioned above. 

Regards, 

Faraz Lohani 

Escalation Desk – Web Team 

From: Nisha Balakrishna <[email-masked]> 
Sent: Wednesday, July 14, 2021 5:25 PM 
To: Faraz Lohani <[email-masked]>; Centrepoint <[email-masked]>; Marita Dsouza <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Ron Thomas <[email-masked]>; Raveen Sethupathy <[email-masked]>; Perpetua Dmello <[email-masked]>; Taskin Shaikh <[email-masked]> 
Subject: Re: Ticket Assigned - need escalation 

Dear Centrepoint Team, 

The Voucher has been created as requested. I have put the configuration below, please check and let me know if anything has to change. 

Code: 305-TCFD-56T3-N167-T|Start Date: 14.07.2021 00:00:00|End Date: 14.01.2022 23:59:00 

Type: Serial Voucher|Concept: CENTREPOINT|Territory: KSA|Checkout Site: N/A 

Value: 80 SAR|Minimum Threshold Value: 85 SAR|Maximum Discount: N/A|Combinable with other vouchers: TRUE 

Total quantity of redeemable vouchers: 1|Total quantity of redemptions per customer: 1 

Categories included/excluded: N/A|Brands included: N/A|Device Restriction: N/A 

Regards, 

Nisha Balakrishna 

Ecommerce Content Merchandiser 

Web Team | Landmark Group 

From: Faraz Lohani < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, July 14, 2021 at 3:07 PM 
To: Centrepoint < [ mailto:[email-masked] | [email-masked] ] >, Marita Dsouza < [ mailto:[email-masked] | [email-masked] ] >, Nisha Balakrishna < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Ticket Assigned - need escalation 

Hi [ mailto:[email-masked] | 
@Marita Dsouza ] [ mailto:[email-masked] | 
@Nisha Balakrishna ] , 

Please provide a voucher as per the details below : 

Amount : 80 SAR 

TH : 85 SAR 

Concept : CP 

Validity : 6 months 

Regards, 

Faraz Lohani 

Escalation Desk – Web Team 

From: Centrepoint < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, July 6, 2021 7:07 PM 
To: Faraz Lohani < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Ticket Assigned - need escalation 

External email sender, please take precaution. 

Hi Faraz Lohani, 

A new ticket has been assigned to you. Please follow the link below to view the ticket. 

need escalation 

Hi Team, 

With reference to the order number: 6318293627 

The customer place his order and paid the all amount cash on delivery but an item was cancelled from the order as per Hybris the refund processed to him cash.But she is complaining the she already paid the whole amount .So we request you please do the needful. 

Thank you for your help! 

Regards, 
Mayar 

[ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F2819616&data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C43c7eff3ee164aebd39d08d946cad505%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637618659234547308%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Fdl6H0%2BfqiM8UggXs0ZytSBclc8gIOdsB0am7qm8Dqg%3D&reserved=0 | https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2819616 ] 

2819616:1125156 
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