Subject: New comment - [#2819616] need escalation
From: Centrepoint <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Cc: [email-masked], [email-masked]
Date: Thu, 22 Jul 2021 12:51:55 +0000

There is a new comment in the ticket submitted by Mayar nasser mahmoud to HelpCPAE   Comment added by : Faraz Lohani  Comment Content:  <div class="WordSection1">
<div class="MsoNormal">Hi <a id="OWAAMB6E034D7A85C4DFBBDBBC7560DCA9DE5" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Shakeeb Arsalan</span></a>
<a id="OWAAM2FE444C1E4244968B81221D905590AE4" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Manish Kumar</span></a>
<a id="OWAAMF205C15E66A447A085AACDF54A140FD0" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Apoorv Joshi</span></a>,</div>
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<div class="MsoNormal">Please forward the below mentioned voucher to the customer as per the order number mentioned above.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Faraz Lohani</div>
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<div class="MsoNormal">Escalation Desk – Web Team</div>
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<div>From: Nisha Balakrishna &lt;[email-masked]&gt;
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<b>Sent:</b> Wednesday, July 14, 2021 5:25 PM<br>
<b>To:</b> Faraz Lohani &lt;[email-masked]&gt;; Centrepoint &lt;[email-masked]&gt;; Marita Dsouza &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Ron Thomas &lt;[email-masked]&gt;; Raveen Sethupathy &lt;[email-masked]&gt;; Perpetua Dmello &lt;[email-masked]&gt;; Taskin Shaikh &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Ticket Assigned - need escalation</div>
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<span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:black'>Dear Centrepoint Team,<br>
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The Voucher has been created as requested. I have put the configuration below, please check and let me know if anything has to change.<br>
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Code: 305-TCFD-56T3-N167-T|Start Date: 14.07.2021 00:00:00|End Date: 14.01.2022 23:59:00<br>
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Type: Serial Voucher|Concept: CENTREPOINT|Territory: KSA|Checkout Site: N/A<br>
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Value: 80 SAR|Minimum Threshold Value: 85 SAR|Maximum Discount:  N/A|Combinable with other vouchers: TRUE<br>
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Total quantity of redeemable vouchers: 1|Total quantity of redemptions per customer: 1<br>
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Categories included/excluded: N/A|Brands included: N/A|Device Restriction: N/A</span><span style="font-size:10.5pt"></span>
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<div class="MsoNormal"><span style="color:black">Regards,</span></div>
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<div class="MsoNormal"><span style="color:black">Nisha Balakrishna</span></div>
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<div class="MsoNormal"><span style="color:black">Ecommerce Content Merchandiser</span></div>
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<div class="MsoNormal"><span style="color:black">Web Team | Landmark Group</span></div>
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<b><span style="font-size:12.0pt;color:black">From: </span></b><span style="font-size:12.0pt;color:black">Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Date: </b>Wednesday, July 14, 2021 at 3:07 PM<br>
<b>To: </b>Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, Marita Dsouza &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, Nisha Balakrishna &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc: </b>Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject: </b>RE: Ticket Assigned - need escalation</span>
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<div class="MsoNormal">Hi <a id="OWAAMBD781F4F7D044B82BF6D334040AAF6C1" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Marita Dsouza</span></a>
<a id="OWAAM50D454387BB6405EB34F6A2BF2EFEA4D" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Nisha Balakrishna</span></a>,</div>
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<div class="MsoNormal">Please provide a voucher as per the details below :</div>
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<div class="MsoNormal">Amount : 80 SAR</div>
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<div class="MsoNormal">TH : 85 SAR</div>
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<div class="MsoNormal">Concept : CP</div>
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<div class="MsoNormal">Validity : 6 months</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Faraz Lohani</div>
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<div class="MsoNormal">Escalation Desk – Web Team</div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, July 6, 2021 7:07 PM<br>
<b>To:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Ticket Assigned - need escalation</div>
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<div><b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b></div>
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<div><span style="font-size:10.5pt;font-family:-apple-system">Hi Faraz Lohani,<br>
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A new ticket has been assigned to you. Please follow the link below to view the ticket.<br>
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need escalation</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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With reference to the order number:  6318293627<br>
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The customer place his order and paid the all amount cash on delivery  but an item was cancelled from the order as per Hybris the refund processed to him cash.But she is complaining the she already paid the whole amount .So we request you please do the needful.<br>
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Thank you for your help!<br>
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Regards,<br>
Mayar</span></div>
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<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F2819616&amp;data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C43c7eff3ee164aebd39d08d946cad505%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637618659234547308%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=Fdl6H0%2BfqiM8UggXs0ZytSBclc8gIOdsB0am7qm8Dqg%3D&amp;reserved=0" rel="noreferrer">https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2819616</a>
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