Subject: RE: Refund Approval //6303656472
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Ebrahim <[email-masked]>, Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 22 Jul 2021 08:56:54 +0000

@Apoorv Joshi<mailto:[email-masked]>

As an exception – go ahead.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Thursday, June 17, 2021 5:45 PM
To: Jessie Caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Ebrahim <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund Approval //6303656472

External email sender, please take precaution.
Hi Jessie,

Kindly look into the below case and advise. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Ebrahim" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, June 15, 2021 4:25:41 PM
Subject: Refund Approval //6303656472

Hi Team

Problem Statement :Refund Approval

Order Date : May 1, 2021
Order ID: 6303656472
Tracking ID : ​46748871551
Total Price : ​230.4
Concept : ​Centrepoint

Issue Description : The Customer created return request on 6/2/21,returned the Items (163023598 & 163032434) and we had asked for the AWB from the customer but she said that it hasn't been shared with her, and we have escalated to the warehouse to confirm if the above items have been received and they have responded saying that the Shipment still Not Received from Courier.

Case history : The customer reached out to us on Apr 28, 2021 and the case has further been escalated to  warehouse to confirm if the above items have been received and they have responded saying that the Shipment still Not Received from Courier.

Customer's history : The customer is with us since 10/2/19 and this is her 11th order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards,
Ebrahim Hageb

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