Subject: Zain Almaqbool - KSA LMG Test
From: Zain Almaqbool <[email-masked]>
To: [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Jul 2021 09:24:47 -0400

| | Foreign Language Screening Test

Name | Zain Almaqbool    /      /

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello “ the customer name”

No worries, I’m here to solve this matter for you as soon as possible. It looks like your order was shipped by us, and handed over to courier company. However please make sure your address information and your number is correct. After that please contact the courier back so they can ship it to you.

Thanks for reaching to us, please let me know if you have any questions.

Zain.

IN ENGLISH: Please tell us in your opinion what is the difference between a Debit Card and a Credit Card? | Debit cards allow you to spend money by drawing on funds you have deposited at the bank. Credit cards allow you to borrow money from the card issuer up to a certain limit in order to purchase items or withdraw cash.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. (ANSWER IN ARABIC)

مرحباً ،،

نعتذر عن الإشكالية التي واجهتكم،
سيتم التواصل مع الفريق المختص بخصوص هذا الأمر، نسعى دائمًا الى خدمتكم بشكل أفضل وأسرع، لذالك سأتواصل معكم على هذا الإيميل مباشرةً بعد التحدث الى الفريق المختص لهذا الأمر.

نتعذر مجدداً ونشكر لكم تعاملكم معنا،
زين.

What is your proficiency in English (in your opinion) | 5/5
What is your Proficiency in Arabic (in your opinion) | 5/5

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