Subject: RE: Refund Not Processed // 6313288600
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Ebrahim <[email-masked]>, Manish Kumar <[email-masked]>
Date: Tue, 20 Jul 2021 12:34:45 +0000

@Apoorv Joshi<mailto:[email-masked]>

See the below reply from tech:

Resolution notes: Hello Jessie,
Issue: 6313288600 - Store team claims refund was processed for 2 items, but as per RMA # 1001004207 it shows refund processed for 1 item. Please check and advise
Cause: NA
Solution: RMA 1001004207 was created and processed for only 1 items. Please request store team to create new RTS RMA for returning the remaining item.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Monday, July 19, 2021 2:00 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Ebrahim <[email-masked]>; Manish Kumar <[email-masked]>; Jessie Caparas <[email-masked]>
Subject: Re: Refund Not Processed // 6313288600

External email sender, please take precaution.
Hi Team,

As per the below, customer returned 2 items to the store but refund only published for one item. Kindly find attached return receipt shared by the store and assist to publish RMA for remaining item. Unable to create child ticket in this ticket. Please assist to publish RMA for the remaining item.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Ebrahim" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, July 19, 2021 3:26:15 PM
Subject: Refund Not Processed // 6313288600

Hi Team,

Problem Statement: Refund Not Processed
Order Date : May 30, 2021
Order ID: 6313288600
Store Code: Max60115
Tracking ID: 101013452
RMA: 1001004207

Assistance Required: Need refund for customer.

Issue Description: As per the customer has returned the items (162872075 - - Set of 2 - Flower Applique Lace Detail Headband) (QTY 2) to the store and he has receive the amount for one item only, so we request you to assist in publishing the RMA for the remaining item.

Regards,
Ebrahim Hageb

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com