Subject: RE: Refund Approval
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, abdulqader ahmed <[email-masked]>, Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 20 Jul 2021 11:29:04 +0000

@Apoorv Joshi<mailto:[email-masked]>

Did customer mention what is the return AWB or which courier team?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Monday, July 19, 2021 12:30 PM
To: Jessie Caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; abdulqader ahmed <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund Approval

External email sender, please take precaution.
Hi Jessie,

Please assist on the below refund approval.

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "abdulqader ahmed" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, July 16, 2021 3:31:26 PM
Subject: Re: Refund Approval

Hi Jessie,

Please assist on the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "abdulqader ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, July 16, 2021 3:26:53 PM
Subject: Refund Approval

Hi Team,

Problem Statement: Refund Approval

Order Date : May 10, 2021
Order ID:  9660003196
Tracking: RP052221002039
Total Price: 489 AED
Child Ticket: 2857438

Issue Description The customer raised a return request for 1 item and as per the customer she handed over the items to the courier team as hypris the items not collected but the customer confirms that he give the courier the items.

Case history: The customer reached out to us on 06/05/2021, we asked him about the tracking number or return slip the customer not receive anything from the courier, and we have checked Oracle we have not received, and we escalated to WH to check but they said not yet received in warehouse .

Customer's history: The customer is with us since 11/22/19 and placed 28 orders.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards,
Abdulqader

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