Subject: Alanoud Almaghad - KSA LMG Test
From: Alanoud Almaghad <[email-masked]>
To: [email-masked], [email-masked], [email-masked]
Date: Mon, 19 Jul 2021 06:06:22 -0400

| | Foreign Language Screening Test

Name | Alanoud Almaghad    /      /

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Good morning/evening Sir/miss......
I hope you are doing great this morning/evening.

Depend on your account information we delivered your shipped in the same day that you order, and we connected with the courier company and they told that your home address was not correct.

Pleas connect with them by the phone number xxxxxxxxxx to give them the right one, they will be super happy to help you.

Please, let me know if you have any question
All the best, Babyshop team.

IN ENGLISH: Please tell us in your opinion what is the difference between a Debit Card and a Credit Card?

the lovely plastic cards on your wallet debit card and credit card are cards for your bank account. You can use them to buy what you want, but there are details that make them totally different. however many people do not know
First of all, let's talk about the debit card. You use your own money, save your money, spend depend how much you have, so the limit is dependent on how much you have in your account. We can say it is a saving account. The re is no fees
On the other hand, the credit card. You can spend more than what you really have, you barrow money from the bank and they debt you.  However, you have a bill monthly. You have a flexibility because there is not limit.
Depend on my opinion, the significance huge difference between them is on the debit card you use your own money, on the other hands, the credit card, the bank borrows money.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. (ANSWER IN ARABIC)

صباح الخير أستاذ عبدالله,أتمنى يكون نهارك سعيد

بالنسبة لهذا الخلل في المنتج فبإمكانك تعبئة النوذج التالي وهو نموذج ارجاع / استبدال المنتج و سيقوم فريق العناية بالعملاء بالتواصل معك في اقرب فرصة – اما استبداله او استرجاعه – بناء على رغبتك
بناء على مايظهر لدي من بيانات فانت عميل مميز لدينا نعتذر بشده عن هذا الخلل و نقدم لك خصم 10% على أي منتج تقوم باقتنائه من تاريخ اليوم حتى 6 اشهر.
سعيديين جدا بالتواصل معك وشكرا لوقت

فريق هوم بوكس يتمنى لك نهاية أسبوع سعيده.

What is your proficiency in English (in your opinion) | 4/5
What is your Proficiency in Arabic (in your opinion) | 5/5

| |