Subject: RE: Refund approval for missing items //6320560237
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>, MOHAMMED MURSHED <[email-masked]>, Elharith Elsiddig <[email-masked]>, Akshay Berry <[email-masked]>, Mohd Imran <[email-masked]>
Date: Sun, 18 Jul 2021 17:55:20 +0000

@Shakeeb Arsalan<mailto:[email-masked]>

Go ahead as an exception.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Shakeeb Arsalan <[email-masked]>
Sent: Sunday, July 18, 2021 10:52 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Manish Kumar <[email-masked]>; Apoorv Joshi <[email-masked]>; MOHAMMED MURSHED <[email-masked]>; Elharith Elsiddig <[email-masked]>; Jessie Caparas <[email-masked]>; Akshay Berry <[email-masked]>; Mohd Imran <[email-masked]>
Subject: Re: Refund approval for missing items //6320560237

External email sender, please take precaution.
Hi team,

Please assist regarding the following request.

The amount is SAR164.85
Concept is Max

Regards
Shakeeb

________________________________
From: "Elharith Elsiddig" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "MOHAMMED MURSHED" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, July 18, 2021 12:15:17 PM
Subject: Refund approval for missing items //6320560237

Hi Team,

Problem statement: Refund approval

Child ticket - 2741195
Case id - 2740617
Order Number: 6320560237
Order Created: Jun 19, 2021
Tracking id - FP0619210003545

163400328 - - Text Print Culottes with Elasticised Waist and Drawstring Closure
163079225 - - Set of 2 - Printed Transparent Glasses with Gold Rim (quantity 3)
163117980 - - All-Over Floral Print V-Neck Button Through Top with Knot Front

Assistance Required: Kindly look into the issue and  process the refund for this item.

Issue description: The customer reported that she did not received the mentioned items on the order and the WH confirm that the items has been shipped

Case history: The customer has reported this issue on 20/06/2021 and we have raised a child ticket to check it if the item has been shipped or not .

Customer history: ​This is the first order for the customer

Regards,
Elharith

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