Subject: RE: Refund [email-masked]
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, MAZIM IBRAHIM <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Malik Ismail <[email-masked]>
Date: Sun, 18 Jul 2021 17:31:10 +0000

@Apoorv Joshi<mailto:[email-masked]>

As per the provided auth code, we have pulled up this order: 4577408765

No matches found using both card number and email.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Friday, July 16, 2021 3:34 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; MAZIM IBRAHIM <[email-masked]>; Manish Kumar <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Subject: Re: Refund [email-masked]

External email sender, please take precaution.
Hi Team,

Please assist to check regarding the drop payment on the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "MAZIM IBRAHIM" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, July 5, 2021 6:00:35 PM
Subject: Refund [email-masked]<mailto:[email-masked]>

Hi Team,

Customer claiming that the amount has been deducted from his account but the order was not placed.

Transaction number. A89800300
Authorization number: 043762
Time and date of deduction: June 27, 2021 AD at 22:48:01 pm Kingdom of Bahrain time
Deducted amount : 40,240 BD
Card number : 4848320019543339
Customer email: [email-masked]<mailto:[email-masked]>

#attached screenshot

Regards.

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