Subject: Layan Alwohaib - KSA LMG Test
From: Layan Alwohaib <[email-masked]>
To: [email-masked], [email-masked], [email-masked]
Date: Sun, 18 Jul 2021 09:26:27 -0400

| | Foreign Language Screening Test

Name | Layan Alwohaib    /      /

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear cutomer,

It seems that there is a mistake in the address as per to the courier, we apologize for the delay, we expect you to provide us with the right and updated address, and your mobile number.

Regards,

IN ENGLISH: Please tell us in your opinion what is the difference between a Debit Card and a Credit Card?

Debit cards is spending money by drawing on funds the person deposited at the bank

Credit card is borrow money from the bank and withdraw cash or buy an items

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. (ANSWER IN ARABIC)

عزيزي العميل،

نعتذر عن الخلل في المنتج ، لذلك نأمل منك تزويدنا بتاريخ الطلب وصوره من المنتج مع وجود الخلل ورقم التواصل حتى نتمكن من استبدال المنتج في اقرب وقت ممكن.

شكرا لك
فريق هومبوكس

What is your proficiency in English (in your opinion) | 4/5
What is your Proficiency in Arabic (in your opinion) | 5/5

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