Subject: Reem Alkahtai - KSA LMG Test
From: Reem Alkahtai <[email-masked]>
To: [email-masked], [email-masked], [email-masked]
Date: Sun, 18 Jul 2021 09:04:39 -0400

| | Foreign Language Screening Test

Name | Reem Alkahtai    /      /

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello [customer’s name]
Thank you for getting in touch about your order.

We are sorry to hear that you haven't received your order yet, but we have shipped it on the same day you order it and it's been with the carrier company since then. you may contact them for further information about you order.

If you have any questions, or still can't locate your order, please get back in touch with us so we can help you further.

Best regards,
Baby shop customer care

IN ENGLISH: Please tell us in your opinion what is the difference between a Debit Card and a Credit Card? | Credit card is a loan form the bank that's you must repay within 30/50 days. A debit card is making purchases using your own money.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. (ANSWER IN ARABIC)

عميلنا الكريم [اسم العميل].

شكراً لك على تواصلك معنا عبر الايميل، سيتم اخذ الاجراءات الازمه حول طلبك وسيتم التواصل معك من احد ممثلينا للتأكد ومعاينة المشكله في اقرب وقت.

نعتذر منك ونأمل في خدمتك بشكل افضل.

خدمة عملاء هوم بوكس.

What is your proficiency in English (in your opinion) | 4/5
What is your Proficiency in Arabic (in your opinion) | 5/5

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