Subject: Khadija Basudan - KSA LMG Test
From: Khadija Basudan <[email-masked]>
To: [email-masked], [email-masked], [email-masked]
Date: Sun, 18 Jul 2021 08:43:12 -0400

| | Foreign Language Screening Test

Name | Khadija Basudan    /      /

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear , customer

Your order is ready to deliver to you , however we received a notification from the courier company that your location is wrong, could you share with us the correct location?

Thank you for your patience
Hopefully we see you shop from us in the future.

Khadija

IN ENGLISH: Please tell us in your opinion what is the difference between a Debit Card and a Credit Card? | The debit card is the card which contains the customer money while the credit card the customer can use access cash they don't have it .

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. (ANSWER IN ARABIC)

السلام عليكم ، عزيزي العميل

نعتذر لعدم حصول خدمتنا على رضاك ونود إخبارك بأن الفريق الفني سيتواصل معك خلال ( x ) ليتم إستبدال المنتج بمنتج جديد .

شكراً لتسوقك لدينا ونتمنى لك تجربة أفضل في المرة القادمة .

خديجة

What is your proficiency in English (in your opinion) | 3/5
What is your Proficiency in Arabic (in your opinion) | 5/5

| |