Subject: Re: Refund issue - 7463851117
From: Namrita Kanjani <[email-masked]>
To: Faraz Lohani <[email-masked]>, Jessie Caparas <[email-masked]>, Manish Kumar <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, MBS <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Elharith Elsiddig <[email-masked]>, Escalations Dxbteam <[email-masked]>, Raveen Sethupathy <[email-masked]>, Ron Thomas <[email-masked]>, Taskin Shaikh <[email-masked]>
Date: Sun, 18 Jul 2021 12:27:03 +0000

Dear Max Team,

The Voucher has been created as requested. I have put the configuration below, please check and let me know if anything has to change.

Code: 279-ZM6B-DENX-SE14-S|Start Date: 18.07.2021 00:00:00|End Date: 18.10.2021 23:59:00

Type: Serial Voucher|Concept: MAX|Territory: BAH|Checkout Site: N/A

Value: 4 BHD|Minimum Threshold Value: 5 BHD|Maximum Discount:  N/A|Combinable with other vouchers: TRUE

Total quantity of redeemable vouchers: 1|Total quantity of redemptions per customer: 1

Categories included/excluded: N/A|Brands included: N/A|Device Restriction: N/A

Regards,
--
Namrita Kanjani
Senior E-Commerce Content Merchandiser
Web Team | Landmark Group
w: webteam.com
t: +97145172143

From: Faraz Lohani <[email-masked]>
Date: Saturday, July 17, 2021 at 2:47 PM
To: Jessie Caparas <[email-masked]>, Manish Kumar <[email-masked]>, Namrita Kanjani <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, MBS <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Elharith Elsiddig <[email-masked]>, Escalations Dxbteam <[email-masked]>
Subject: RE: Refund issue - 7463851117

Hi @Namrita Kanjani<mailto:[email-masked]>,

Please issue a voucher as pe the details below :

Amount : 4 BHD
TH : 5 BHD
Validity : 3 months
Concept : MAX

Regards,
Faraz Lohani
Escalation Desk – Web Team

From: Jessie Caparas <[email-masked]>
Sent: Monday, July 5, 2021 1:13 PM
To: Manish Kumar <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; MBS <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Elharith Elsiddig <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Refund issue - 7463851117
Importance: High

@Manish Kumar<mailto:[email-masked]>

Please check the below JIRA ticket.
https://landmark.atlassian.net/browse/REL-143988<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmark.atlassian.net%2Fbrowse%2FREL-143988&data=04%7C01%7CNamrita.Kanjani%40landmarkgroup.com%7C60f79598ecbe4352e86208d94910400f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637621156400692387%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=BnuroeHHDKUXF%2FnCU5WR6reaEcdEWjELQGQweRg5B%2FM%3D&reserved=0>

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Monday, July 5, 2021 10:04 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; MBS <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Elharith Elsiddig <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund issue - 7463851117

External email sender, please take precaution.
Hi Jessie,

The below order 7463851117 has been cancelled successfully however the refund has been processed partilly.

Kindly check and assist us to get the remaining refund processed to the customer's account.

Thank you for your help.

Regards,
Manish

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "MBS" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, June 21, 2021 6:09:47 PM
Subject: Refund issue - 6313955609

Hi Team,

With regards to Order ID 7463851117, the item was cancelled successfully but the refund is not yet processed. Jira team is asking us to contact the Finance team as the refund is to be processed to Pay Pal.

Please find attached the screenshots for the same.

Regards,
Nikhil.

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