Subject: Re: amount deducted from cancelled on validation order
From: Manish Kumar <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, AHMED OMER <[email-masked]>
Date: Sat, 17 Jul 2021 00:34:23 -0700 (MST)

Hi Team, 

Please advise on the below concern the amount has not been captured still the cutomer is caiming for deduction.. 

Thank you for your help. 

Regards, 
Manish 

From: "AHMED OMER" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Sunday, July 11, 2021 11:52:17 AM 
Subject: amount deducted from cancelled on validation order 

Hi Team, 

issue description : amount deducted from cancelled on validation order 
order number : 6319680465 
customer email ID: [email-masked] 
amount deducted: 191.20 SASR 
date of deduction: 16/6/21 
authorization code: 087746 
bank card number: 5297410884103542 
The customer claims the amount deducted from her account for his cancelled on validation order and provided us with the bank statement and the transaction details, Kindly check the matter and update us asap. 

Regards, 
Ahmed Omer