Subject: Re: Refund [email-masked]
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, MAZIM IBRAHIM <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Jessie Caparas <[email-masked]>, malik ismail <[email-masked]>
Date: Fri, 16 Jul 2021 04:33:37 -0700 (MST)

Hi Team, 

Please assist to check regarding the drop payment on the below case. 

Thank you for your help! 

Regards, 
Apoorv 

From: "MAZIM IBRAHIM" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]> 
Sent: Monday, July 5, 2021 6:00:35 PM 
Subject: Refund [email-masked] 

Hi Team, 

Customer claiming that the amount has been deducted from his account but the order was not placed. 

Transaction number. A89800300 
Authorization number: 043762 
Time and date of deduction: June 27, 2021 AD at 22:48:01 pm Kingdom of Bahrain time 
Deducted amount : 40,240 BD 
Card number : 4848320019543339 
Customer email: [email-masked] 

#attached screenshot 

Regards.