Subject: RE: Drop Payment - 2839678
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>, Manish Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Thu, 15 Jul 2021 11:00:32 +0000

Hi @Apoorv Joshi<mailto:[email-masked]>

Can’t pull up anything with the provided details.

Do you have the card number?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Tuesday, July 13, 2021 5:46 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>; Manish Kumar <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Jessie Caparas <[email-masked]>
Subject: Drop Payment - 2839678

External email sender, please take precaution.
Hi Team,

Customer has reported a drop payment and below are the details shared by the customer for the same, please assist to investigate the same:

1. Amount Deducted: KWD 10.6
2. Date of Deduction: July 10, 2021
3. Email Address: [email-masked]<mailto:[email-masked]>
4. Auth Code: 15465947, 51161578 (One of them, as mentioned in his screenshot there are two auth codes)
5. Payment Mode: Credit card

Thank you for your help!

Regards,
Apoorv
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