Subject: RE: amount deducted /on validation order
From: Megh singh <[email-masked]>
To: Jessie Caparas <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Manish Kumar <[email-masked]>, AHMED OMER <[email-masked]>, abdulqader ahmed <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 14 Jul 2021 14:09:17 +0000

Dear

Given to the creditmax long bank, plz see attached.

Kind regards
Megh

From: Jessie Caparas <[email-masked]>
Sent: Wednesday, July 14, 2021 3:40 PM
To: Apoorv Joshi <[email-masked]>; Megh singh <[email-masked]>
Cc: Manish Kumar <[email-masked]>; AHMED OMER <[email-masked]>; abdulqader ahmed <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: amount deducted /on validation order

@Megh singh<mailto:[email-masked]>

Any update from benefits team on this?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, July 14, 2021 10:23 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Megh singh <[email-masked]<mailto:[email-masked]>>; AHMED OMER <[email-masked]<mailto:[email-masked]>>; abdulqader ahmed <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: amount deducted /on validation order

External email sender, please take precaution.
Hi Jessie,

Please advise if any update from megh on this regarding the drop payment.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Megh singh" <[email-masked]<mailto:[email-masked]>>, "AHMED OMER" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, July 11, 2021 12:34:49 PM
Subject: Re: amount deducted /on validation order

Hi Jessie,
Please check an update on below to close the case.

Thank you for you help.

Regards,
Manish

________________________________
From: "jessie caparas" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Megh singh" <[email-masked]<mailto:[email-masked]>>
Cc: "AHMED OMER" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, July 7, 2021 1:47:07 PM
Subject: RE: amount deducted /on validation order

@Megh singh<mailto:[email-masked]>

A kind reminder on this?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, July 6, 2021 3:59 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan", "AHMED OMER", "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "nooruddeen othiyil" <[email-masked]<mailto:[email-masked]>>, "Megh singh" <[email-masked]<mailto:[email-masked]>>" <[email-masked]<mailto:[email-masked]>> <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: amount deducted /on validation order

External email sender, please take precaution.
HI Jessie,

Kindly check if there's any update for this.

Regards,
Nikhil.
________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "AHMED OMER" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "nooruddeen othiyil" <[email-masked]<mailto:[email-masked]>>, "Megh singh" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 3 July, 2021 13:36:01
Subject: Re: amount deducted /on validation order

Hi Jessie,

Please check below and advise if the amount has been reversed from our side so that we can close the case.

Thank you for your help.

Regards,
Manish

________________________________
From: "Megh singh" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "AHMED OMER" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "jessie caparas" <[email-masked]<mailto:[email-masked]>>, "Nooruddeen Othiyil" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, July 1, 2021 9:16:24 PM
Subject: RE: amount deducted /on validation order

Already given to the benefits team, see attached

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, July 1, 2021 6:06 PM
To: Megh singh <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; AHMED OMER <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: Re: amount deducted /on validation order

External email sender, please take precaution.
Dear Megh,

Kindly assist to check regarding the below mentioned On Validation order if we have received the amount for it and assist toi get the same refunded if we have received it.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "AHMED OMER" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, June 25, 2021 8:36:18 PM
Subject: amount deducted /on validation order

Hi Team,

ticket no (2679125)
​
Order No. 7463200953
order date: May 22, 2021
 deduction transaction ID (610001226939)
 Authorization number(487346)
 amount: BHD16.50
and Card number ("5224 3999 0009 5048")
issue  description: the order is ON_VALIDATION_CANCELLED but the customer claim the amount to ber deducted and provided us with the above transaction details.
Kindly check the matter and update us asap.

Regards,
Ahmed Omer

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CMegh.singh%40arg.com.bh%7Cf7bf3f3994564196a49308d946c484a2%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637618632110006215%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=TZlRW4p%2F6HZcPYErTSZOLEEh2rZGx9HCFBosC6sU1QQ%3D&reserved=0>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CMegh.singh%40arg.com.bh%7Cf7bf3f3994564196a49308d946c484a2%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637618632110006215%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=TZlRW4p%2F6HZcPYErTSZOLEEh2rZGx9HCFBosC6sU1QQ%3D&reserved=0>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: deduction - 7463200953-7463227017
From: Megh singh <[email-masked]>
To: Jessie Caparas <[email-masked]>, "[email-masked]" <[email-masked]>, Payment Gateway Team <[email-masked]>
Cc: ccbackoffice <[email-masked]>, Nooruddeen Othiyil <[email-masked]>, Escalations Dxbteam <[email-masked]>, Farah Aldaragmih <[email-masked]>
Date: Wed, 9 Jun 2021 10:29:25 +0000

Dear Team,

Please process the refund for the below order.

The amount is BD 16.5.

S.No.

Received Time

Terminal ID

Brand ID

Authorization Code

Action

Currency Code

Trans. Amount

 Result Code

Host Response

 Mer. TrackID

 TranId

 Ref. Id

ECI

IP Address

UDF1

UDF2

1415

5/22/2021 14:54

'677950

'BENEFIT

'487346

1 - Purchase

'048

16.5

'CAPTURED

'00

7463227017

'202114257766510

'114253993609

'7

'37.131.109.78

'3ae7205c-4cb9-4675-9650-a0ac04b76fcd

'BENEFIT

Dear Jessie,

Bank account number is not required as this is a benefits card refund.

Kind regards

Megh

From: Jessie Caparas <[email-masked]>
Sent: Wednesday, June 9, 2021 1:23 PM
To: Megh singh <[email-masked]>; Farah Aldaragmih <[email-masked]>; Escalations Dxbteam <[email-masked]>
Cc: ccbackoffice <[email-masked]>; Nooruddeen Othiyil <[email-masked]>
Subject: RE: deduction - 7463200953-7463227017
Importance: High

Hi @Megh singh<mailto:[email-masked]>

Noted and rest assured none of these have any my credit points as we have checked.

@Farah Aldaragmih<mailto:[email-masked]>

Please get the requested bank details and share it here.

Thank you and Kind Regards,

Jessie Caparas

T: +97145172087

From: Megh singh <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, June 9, 2021 1:27 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Farah Aldaragmih <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: ccbackoffice <[email-masked]<mailto:[email-masked]>>; Nooruddeen Othiyil <[email-masked]<mailto:[email-masked]>>
Subject: RE: deduction - 7463200953-7463227017

Dear Jessie,

Yes, the amount is captured in our bank account, please remove my credit will do a bank transfer.

S.No.

Received Time

Terminal ID

Brand ID

Authorization Code

Action

Currency Code

Trans. Amount

 Result Code

Host Response

 Mer. TrackID

 TranId

 Ref. Id

ECI

IP Address

UDF1

UDF2

1415

5/22/2021 14:54

'677950

'BENEFIT

'487346

1 - Purchase

'048

16.5

'CAPTURED

'00

7463227017

'202114257766510

'114253993609

'7

'37.131.109.78

'3ae7205c-4cb9-4675-9650-a0ac04b76fcd

'BENEFIT

Kind regards

Megh

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, June 9, 2021 10:04 AM
To: Farah Aldaragmih <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Megh singh <[email-masked]<mailto:[email-masked]>>
Cc: ccbackoffice <[email-masked]<mailto:[email-masked]>>
Subject: RE: deduction - 7463200953
Importance: High

Hi @Megh singh<mailto:[email-masked]>

Can you please help us look into the below case which the customer claims that have been charged?

Payment mode - Benefit.

Transaction: 021031168620

Thank you and Kind Regards,

Jessie Caparas

T: +97145172087

From: Farah Aldaragmih <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, June 8, 2021 11:42 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: ccbackoffice <[email-masked]<mailto:[email-masked]>>
Subject: deduction - 7463200953

External email sender, please take precaution.

Dear

Kindiy note that the customer tried to place order on 22 of may with am amount of BHD16.50 and she confirmed that the amount has been deducted but all the orders status on validation

7463227017 - 7463227070 - Order number: 7463200953

Transaction: 021031168620

ticket number : 2656896

please check and advice

waiting for your kind response

Best regards,

farah aldaragmeh