Subject: on validation cancelled order
From: Yasser Fadel <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Manish Kumar <[email-masked]>
Date: Tue, 13 Jul 2021 14:58:19 -0700 (MST)

Hi Team, 

Problem Statement: on validation cancelled order 

Order Date: Apr 9, 2021 
Order ID: 7449444930 
Ticket: 2428894 
​Authorization code: 550257 

Issue Description: there is BHD 19.2 deducted from the customer's account as (Auth NO: CRMX006779 550257/835432), ON_VALIDATION_CANCELLED . A ticket ID 04063005 was created in hybris by another agent regarding this issue on 5/27/21. However, it is still showing New. . 

Kindly check and do the needful. 

Regards 
Yasser