Subject: Re: LSM quality report (July' 21)
From: Shakeeb Arsalan <[email-masked]>
Date: Tue, 13 Jul 2021 08:51:20 -0700 (MST)

Sent: Tuesday, July 13, 2021 5:04:20 PM 
Subject: RE: LSM quality report (July' 21) 

Hi Shakeeb, 

Kindly ignore the previous report and refer this one, also please avoid putting empty rows in between report. 

	

Agent name 	

QA Score 

Aya 	

100% 

Yasser 	

100% 

Ziena 	

100% 

Sohaib 	

99% 

Osman 	

98% 

Humera 	

96% 

Divyanshu 	

95% 

Bahashwan 	

95% 

Elharith 	

95% 

MBS 	

95% 

Prince 	

94% 

Abdulqader 	

93% 

Samer 	

91% 

Rahul 	

90% 

Loujain 	

90% 

Hamza 	

88% 

Murshed 	

88% 

Fahim 	

87% 

Alsharif 	

85% 

HAQUE 	

85% 

Mazim 	

85% 

Atef 	

80% 

Elbdari 	

80% 

Mazen 	

79% 

Grand Total 	

92% 

Regards , 

Mohd. Imran 

Customer Support WEB TEAM. 

Landmark Tower, Dubai 

+971-45172116 

From: Mohd Imran 
Sent: Tuesday, July 13, 2021 1:21 PM 
To: Shakeeb Arsalan <[email-masked]> 
Cc: Mustehsan Siddiqui <[email-masked]>; Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; Akshay Berry <[email-masked]>; Manish Kumar <[email-masked]>; Apoorv Joshi <[email-masked]>; Saurabh Dadu <[email-masked]>; Deeksha Dadu <[email-masked]> 
Subject: LSM quality report (July' 21) 

Hi Shakeeb, 

Please find below overall quality score for the month of July 2021 and points which we had discussed during calibration. 

    * Disposition is still a concern, it should be as per customer’s issue, territory and concept. 
    * Suggestion – in case if order is shipped, agents can share the shipped status and courier details with customer. 
    * Syntax, sentence formation and grammatical error need to be avoided. 
    * Do share a verbal and documented feedback with the agents who scored fatal and are below benchmark. 

	

Agent name 	

QA Score 

Mayar 	

100% 

Omer 	

100% 

Ziena 	

100% 

Sohaib 	

99% 

Osman 	

98% 

Humera 	

96% 

Divyanshu 	

95% 

MBS 	

95% 

Hamood 	

95% 

Loujain 	

95% 

Elharith 	

94% 

Prince 	

94% 

Abdulqader 	

94% 

Hamza 	

92% 

Samer 	

91% 

Rahul 	

90% 

Aya 	

90% 

HAQUE 	

90% 

Murshed 	

90% 

Bahashwan 	

90% 

Mazim 	

88% 

Ebrahim 	

88% 

Fahim 	

88% 

Alsharif 	

85% 

Mazen 	

83% 

Atef 	

80% 

Elbdari 	

80% 

Yasser 	

62% 

Grand Total 	

92% 

Regards , 

Mohd. Imran 

Customer Support WEB TEAM. 

Landmark Tower, Dubai 

+971-45172116 

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