Subject: Re: K-net hybris ticket update 8262586711
From: Sankar T <[email-masked]>
To: Jessie Caparas <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, AHMED OMER <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 13 Jul 2021 14:33:27 +0000

@Jessie Caparas<mailto:[email-masked]> - Yes, you can refer to cscockpit.

Thanks,
Sankar.

From: Jessie Caparas <[email-masked]>
Date: Tuesday, 13 July 2021 at 8:01 PM
To: Apoorv Joshi <[email-masked]>, Sankar T <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, AHMED OMER <[email-masked]>, Escalations Dxbteam <[email-masked]>
Subject: RE: K-net hybris ticket update 8262586711

@Sankar T<mailto:[email-masked]>

This too is updated right?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Tuesday, July 13, 2021 6:17 PM
To: Jessie Caparas <[email-masked]>
Cc: Sankar T <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>; AHMED OMER <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: K-net hybris ticket update 8262586711

External email sender, please take precaution.
Hi Jessie,

Kindly update on the below.

Regards,
Apoorv

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Sankar" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "AHMED OMER" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, July 11, 2021 11:12:14 AM
Subject: RE: K-net hybris ticket update 8262586711

@Sankar T<mailto:[email-masked]>

A reminder on this?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, July 10, 2021 11:43 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; AHMED OMER <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Sankar T <[email-masked]<mailto:[email-masked]>>
Subject: Re: K-net hybris ticket update 8262586711

External email sender, please take precaution.
Hi Jessie,

Is there any update for this.

Regards,
Apoorv.
________________________________
From: "Sankar" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "AHMED OMER" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 7 July, 2021 20:12:00
Subject: Re: K-net hybris ticket update 8262586711

@Jessie Caparas<mailto:[email-masked]> – Don’t think so it is necessary because the initial refund calculated wrong so we are recalculating and refunding to the customers.

Thanks,
Sankar.

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 7 July 2021 at 7:41 PM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>, Sankar T <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>, Manish Kumar <[email-masked]<mailto:[email-masked]>>, AHMED OMER <[email-masked]<mailto:[email-masked]>>, escalations dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: K-net hybris ticket update 8262586711

@Apoorv Joshi<mailto:[email-masked]>

It has been manually done – meaning from the back end.

@Sankar T<mailto:[email-masked]> will there be some sort of an identifier that this was refunded from the back end which will be shown in Hybris?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, July 7, 2021 6:08 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Sankar T <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; AHMED OMER <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: K-net hybris ticket update 8262586711

External email sender, please take precaution.
Hi Jessie,

This is closed as per below but no refund reflecting on hybris nor any details reflecting under the ticket on hybris regarding refund.

Please advise.

Regards,
Apoorv

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Sankar" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "AHMED OMER" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, July 5, 2021 1:48:50 PM
Subject: RE: K-net hybris ticket update 8262586711

Thanks @Sankar T<mailto:[email-masked]>

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Sankar T <[email-masked]<mailto:[email-masked]>>
Sent: Monday, July 5, 2021 11:06 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; AHMED OMER <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: K-net hybris ticket update 8262586711

External email sender, please take precaution.
@Jessie Caparas<mailto:[email-masked]> – This case is closed.

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Date: Monday, 5 July 2021 at 12:27 PM
To: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>, Sankar T <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>, Manish Kumar <[email-masked]<mailto:[email-masked]>>, AHMED OMER <[email-masked]<mailto:[email-masked]>>, Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: K-net hybris ticket update 8262586711

@Shakeeb Arsalan<mailto:[email-masked]>

Yes.

@Sankar T<mailto:[email-masked]>

Can you please include this in the list of orders to be urgently refunded.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Monday, July 5, 2021 10:19 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; AHMED OMER <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: K-net hybris ticket update 8262586711

External email sender, please take precaution.
Hi Jessie,

Hybris ticket: 04059002
Can you please check if there is any update from tech on this issue.

Regards
shakeeb

________________________________
From: "AHMED OMER" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, July 1, 2021 1:10:01 PM
Subject: K-net hybris ticket update

Hi Team,

order number: 8262586711
order date: May 20, 2021

Issue description: a hybris ticket made on this order for K-net refund on the date 5/23/21 AD but till now the refunded didn't processed.
Kindly check the matter and update us as soon as possible.
​
Regards,
Ahmed Omer

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