Subject: LSM quality report (July' 21)
From: Mohd Imran <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Mustehsan Siddiqui <[email-masked]>, Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>, Akshay Berry <[email-masked]>, Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>, Saurabh Dadu <[email-masked]>, Deeksha Dadu <[email-masked]>
Date: Tue, 13 Jul 2021 09:20:41 +0000

Hi Shakeeb,

Please find below overall quality score for the month of July 2021 and points which we had discussed during calibration.

  *   Disposition is still a concern, it should be as per customer's issue, territory and concept.
  *   Suggestion - in case if order is shipped, agents can share the shipped status and courier details with customer.
  *   Syntax, sentence formation and grammatical error need to be avoided.
  *   Do share a verbal and documented feedback with the agents who scored fatal and are below benchmark.

Agent name
QA Score
Mayar
100%
Omer
100%
Ziena
100%
Sohaib
99%
Osman
98%
Humera
96%
Divyanshu
95%
MBS
95%
Hamood
95%
Loujain
95%
Elharith
94%
Prince
94%
Abdulqader
94%
Hamza
92%
Samer
91%
Rahul
90%
Aya
90%
HAQUE
90%
Murshed
90%
Bahashwan
90%
Mazim
88%
Ebrahim
88%
Fahim
88%
Alsharif
85%
Mazen
83%
Atef
80%
Elbdari
80%
Yasser
62%
Grand Total
92%

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

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