Subject: RE: [#2847230] - need escalation update address
From: Mohammad Shababe Quamar <[email-masked]>
To: Reddy Prasad <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 13 Jul 2021 08:40:13 +0000

Looping in @Shakeeb Arsalan<mailto:[email-masked]> @Apoorv Joshi<mailto:[email-masked]>

Postaplus Updated escalation matrix already shared with you, however, it does not follow the same? Please make sure, whenever we are updating any escalation matrix, need to implement without fail.

@Reddy Prasad<mailto:[email-masked]> Apologies for this, will make sure, it’s will not repeat again.

Thanks,
Shababe Quamar

From: Reddy Prasad <[email-masked]>
Sent: Tuesday, July 13, 2021 12:25 PM
To: Mohammad Shababe Quamar <[email-masked]>
Subject: FW: [#2847230] - need escalation update address

Dear Shababe

Inspite of several communications still CS agents are send emails to non-relevant members in postaplus

Can you please communicate to all

From: Farah Humaidan <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, July 13, 2021 9:48 AM
To: Babyshop <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#2847230] - need escalation update address

External email sender, please take precaution.
Dear Mohammed,

Please be noted that below does not belong to Posta plus

And kindly follow the escalation list properly

Omar Jarki is not to be included in any emails

Farah Humaidan
Senior Customer Support
Mob. +965 97238957
Tel.   +965 1881881 – 3132
[Description: cid:1FD3CD79-DEF0-4793-BE61-B3F4B0A4E7A7]

From: Babyshop [mailto:[email-masked]]
Sent: Monday, July 12, 2021 6:44 PM
To: Farah Humaidan <[email-masked]<mailto:[email-masked]>>
Cc: Omar Aljarki <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Subject: Fwd: [#2847230] - need escalation update address

Hi Team,

Order Date:10/7/2021
Order ID:8277490491
Tracking ID:1000973512

Assistance Required: Need to update delivery address

Issue Description: Customer share her office address #Toyota showroom, Camry Dept , 4th ring road Alrai shuwaikh. Please contact customer on # 96560444861 .

Please deliver the order on priority on the updated address.

Regards,
Mohamed.

2847230:1125156
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Subject: Updated Escalation Matrix - Postaplus Kuwait
From: Mohammad Shababe Quamar <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Wed, 30 Jun 2021 14:03:53 +0000

Hi Team,

Please see the below mentioned updated escalation matrix of Postaplus Kuwait.

.

To,

Email to be used is [email-masked]<mailto:[email-masked]>

CC,

Farah Humaidan <[email-masked]

Thanks,

Shababe Quamar