Subject: RE: Manual Refund - 9659621349
From: Jessie Caparas <[email-masked]>
To: Ranjith Chandran <[email-masked]>, Vaibhav Ohri <[email-masked]>, "[email-masked]" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Cc: 'Naseer Ullah' <[email-masked]>, Ashish Karini <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 12 Jul 2021 08:38:29 +0000

@Ranjith Chandran<mailto:[email-masked]>

Any update if you were able to get a hold of the customer for the delivery attempt?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Jessie Caparas
Sent: Sunday, July 11, 2021 10:47 AM
To: Ranjith Chandran <[email-masked]>; Vaibhav Ohri <[email-masked]>; [email-masked]; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>
Cc: 'Naseer Ullah' <[email-masked]>; Ashish Karini <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Manual Refund - 9659621349
Importance: High

@Shakeeb Arsalan<mailto:[email-masked]> @Apoorv Joshi<mailto:[email-masked]> please disregard.

@Ranjith Chandran<mailto:[email-masked]>

Updated number is 0504350429

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, July 11, 2021 10:34 AM
To: Ranjith Chandran <[email-masked]<mailto:[email-masked]>>; Vaibhav Ohri <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Cc: 'Naseer Ullah' <[email-masked]<mailto:[email-masked]>>; Ashish Karini <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Manual Refund - 9659621349
Importance: High

@Shakeeb Arsalan<mailto:[email-masked]> @Apoorv Joshi<mailto:[email-masked]> @Manish Kumar<mailto:[email-masked]>

Please email the customer and get a working phone number to reattempt the delivery for this order.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Ranjith Chandran <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, July 11, 2021 10:23 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Vaibhav Ohri <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Cc: 'Naseer Ullah' <[email-masked]<mailto:[email-masked]>>; Ashish Karini <[email-masked]<mailto:[email-masked]>>
Subject: RE: Manual Refund - 9659621349

External email sender, please take precaution.
Hi Team

Shipment in our facility , we can arrange delivery today itself

Requesting customer correct number , provided number on the shipment was wrong number

Ranjith Chandran
logistic Coordinator
[Description: fff]

   P.O. Box : 80266
   Mob: +(971) 58 104 3908
   Email : [email-masked]<mailto:[email-masked]>
   Web: www.timexpress.ae<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.timexpress.ae%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C6f43d3f08fae434df36a08d94435d7ef%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637615820304383199%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=7HVfQ5t8eyQMmc7Ou6yiF%2FsaykpP38016o1lzCttW5A%3D&reserved=0>

From: Jessie Caparas [mailto:[email-masked]]
Sent: Sunday, July 11, 2021 9:40 AM
To: Ranjith Chandran <[email-masked]<mailto:[email-masked]>>; Vaibhav Ohri <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Cc: 'Naseer Ullah' <[email-masked]<mailto:[email-masked]>>; Ashish Karini <[email-masked]<mailto:[email-masked]>>
Subject: RE: Manual Refund - 9659621349

@Ranjith Chandran<mailto:[email-masked]>

Where is this order now?

Can we still reattempt the delivery?

Hazza Ahmed
+971550435042

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Ranjith Chandran <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, July 11, 2021 9:37 AM
To: Vaibhav Ohri <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Cc: 'Naseer Ullah' <[email-masked]<mailto:[email-masked]>>; Ashish Karini <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: RE: Manual Refund - 9659621349

External email sender, please take precaution.
Hi Vaibhav

Mention shipment was wrongly marked by courier and this issue we already reported in previous mail ,

Ranjith Chandran
logistic Coordinator
[Description: cid:[email-masked]][Description: fff]

   P.O. Box : 80266
   Mob: +(971) 58 104 3908
   Email : [email-masked]<mailto:[email-masked]>
   Web: www.timexpress.ae<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.timexpress.ae%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C6f43d3f08fae434df36a08d94435d7ef%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637615820304383199%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=7HVfQ5t8eyQMmc7Ou6yiF%2FsaykpP38016o1lzCttW5A%3D&reserved=0>

From: Vaibhav Ohri [mailto:[email-masked]]
Sent: Saturday, July 10, 2021 10:37 PM
To: [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
Cc: 'Naseer Ullah' <[email-masked]<mailto:[email-masked]>>; Ashish Karini <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: Fw: Manual Refund - 9659621349

Dear Team

Can you please share the POD of this order, when was it delivered and to whom.

Please update urgently.

Regards

Vaibhav ohri

________________________________
From: Maram Hamida <[email-masked]<mailto:[email-masked]>>
Sent: 10 July 2021 21:21
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Vaibhav Ohri <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; ccbackoffice <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>
Subject: RE: Manual Refund - 9659621349<tel:9659621349>

External email sender, please take precaution.
Dear team

Any reply update on the below.

Regards,
Maram
________________________________
From: Jessie Caparas [[email-masked]]
Sent: Sunday, June 27, 2021 2:42 PM
To: Vaibhav Ohri
Cc: Escalations Dxbteam; ccbackoffice; Mahmoud Emadeldin Mahmoud Elsayed; [email-masked]<mailto:[email-masked]>; Maram Hamida
Subject: RE: Manual Refund - 9659621349<tel:9659621349>

@Vaibhav Ohri<mailto:[email-masked]>

Can you please share the POD FP050921002506

Thank you and Kind Regards,

Jessie Caparas

T: +97145172087<tel:+97145172087>

From: Maram Hamida <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, June 26, 2021 12:26 AM
To: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; ccbackoffice <[email-masked]<mailto:[email-masked]>>
Subject: Manual Refund - 9659621349<tel:9659621349>

External email sender, please take precaution.

________________________________

From: Maram Hamida
Sent: Friday, June 25, 2021 11:16 PM
To: [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
Cc: [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
Subject:

Dear team,

We need your help to process the refund for this order below

Order number: 9659621349<tel:9659621349>

Ticket No.: 2638876

The customer has placed the order on May 9, 2021 and he

confirmed that he did not receive the order. but the order has been delivered.under this AWB: FP050921002506

we contact the courier many time but there is no answer from their side.

This order is the first order for the customer.

Total amount: AED190.00

Thank you for helping us close this case.

Best Regards,

maram hamida

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C6f43d3f08fae434df36a08d94435d7ef%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637615820304403110%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=A45qVLx4gmDEhIzThIg3Sm%2Buf4MnRwdMslQojU9Sv6Q%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com