Subject: Refund issue
From: Yasser Fadel <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Manish Kumar <[email-masked]>
Date: Sun, 11 Jul 2021 15:44:31 -0700 (MST)

Hi Team, 

Problem Statement: Refund issue 

Order Date: May 3, 2021 
Order ID: 6304502951 
Tracking ID: 46715429165 
RMA: 1000914356 

Issue Description: As per the tracking the item has been collected from the customer on 11 May 2021 but still not submitted to warehouse. Hence the refund has not been processed yet. The case was escalated to Aramex and their response was that "After finalizing the investigation , this shipment was not collected and the ground courier wrongly updated this collection as collected". 

Kindly do the needful 

Regards, 
Yasser