Subject: RE: [#2805855] - need escalation
From: Jessie Caparas <[email-masked]>
To: Sachin Maheshwari <[email-masked]>, Max <[email-masked]>, Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>
Date: Sun, 11 Jul 2021 06:02:24 +0000

Hi @Sachin Maheshwari<mailto:[email-masked]>

It is showing store code Babyshop2101 that’s why the agent raised it to BS team however will coach the agent to raise to the concern store and not to you.

@Apoorv Joshi<mailto:[email-masked]> @Shakeeb Arsalan<mailto:[email-masked]> @Manish Kumar<mailto:[email-masked]>

Can you please recheck the matrix you have.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Sachin Maheshwari <[email-masked]>
Sent: Saturday, July 10, 2021 8:25 PM
To: Max <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: [#2805855] - need escalation

@Escalations Dxbteam<mailto:[email-masked]>,

Can you pls get the agent coached to raise it to CP Retail for C&C in CP store issue.

Regards,
Sachin

From: Max <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, July 8, 2021 7:02 PM
To: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#2805855] - need escalation

External email sender, please take precaution.
Kindly update the statues to be  ( collected )  from the store
On Thu, 8 Jul at 5:45 PM , Max <[email-masked]<mailto:[email-masked]>> wrote:
​Hi Sohail,

We’re really sorry if we’ve taken longer than usual to get back to you.

Our team is working on your issue regarding order ( 9673702055), and will get back to you as soon as possible.

Your friends,
The Support Team

2805855:1125156
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