Subject: Re: Refund not processed for NDR 8259919553 2680919
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Ala Hamood <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 8 Jul 2021 22:52:31 -0700 (MST)

Hi Jessie, 

Kindly assist to check regarding Hybris ticket 04042017, as per notes on this ticket it says checking with tech. 

Regards, 
Apoorv 

From: "Ala Hamood" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Saturday, July 3, 2021 4:59:30 PM 
Subject: Refund not processed for NDR 8259919553 2680919 

Problem Statement: Refund not processed for NDR 

Order Date : May 10, 2021 
Order ID: 8259919553 
Tracking ID: FP0511210002400 
Amount to refund: Amount to refund: 30.05 
Identifier: Knet 
Ticket ID : 04042017 

Assistance Required: Need to check and refund 

Issue Description: The order is NDR but the amount is not Refunded yet and the hypres ticket created on 16/05/21 02:46 so we request to check this your priority basis 

Best Regards 
Ala Aldin