Subject: RE: Refund Approval // 6272358740 // 6272026052
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Ebrahim <[email-masked]>, Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 8 Jul 2021 13:37:57 +0000

Go ahead.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Thursday, July 8, 2021 12:18 PM
To: Jessie Caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Ebrahim <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund Approval // 6272358740 // 6272026052

External email sender, please take precaution.
Hi Jessie,

Please assist on the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Ebrahim" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, July 6, 2021 2:14:36 PM
Subject: Refund Approval // 6272358740 // 6272026052

Hi Team

Problem Statement :Refund Approval

Order Date :Feb 10, 2021
Order ID: 6272358740
Tracking Number: 46408793325
RMA : 1000523272
Total Price : ​46
Concept : ​MAX

Order Date :Feb 8, 2021
Order ID: 6272026052
Tracking Number: 46408793454
RMA : 1000523275
Total Price : ​28
Concept : ​MAX

Issue Description : The Customer created return request and returned the Items (162890498 & 163029789) and we had asked for the AWB from the customer but he said that it hasn't been shared with her, and we has escalated to the warehouse to confirm if the above items have been received and they have responded saying that Shipment still Not Received from Courier, Kindly check with Courier for the shipment.

Case history : The customer reached out to us on Jun 21, 2021 and the case has further been escalated to warehouse to confirm if the above items have been received and they have responded saying that Shipment still Not Received from Courier, Kindly check with Courier for the shipment.

Customer's history : The customer is with us since 11/11/20 and this is his 11th order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards,
Ebrahim Hageb

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