Subject: You have new messages in Group: Livesalesman Team
From: Freshconnect <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Date: Thu, 8 Jul 2021 08:33:21 +0000 (UTC)

Hey Shakeeb Arsalan ,

You have new message(s) in this group.

Livesalesman Team

J

team

Jessie Kathleen Go Caparas

J

can you check the reopened tickets for 2020 on priority

Jessie Kathleen Go Caparas

M

Jessie Kathleen Go Caparas

team

Good Morning Jessie,

Manish Kumar

M

Jessie Kathleen Go Caparas

can you check the reopened tickets for 2020 on priority

Sure I am going to check it now

Manish Kumar

J

also check the 16 unresolved tickets from January to April

Jessie Kathleen Go Caparas

J

image.png (15.8 KB)

Jessie Kathleen Go Caparas

J

also please push the team to action and close the cases for May and June

Jessie Kathleen Go Caparas

M

Jessie Kathleen Go Caparas

also please push the team to action and close the cases for May and June

Thanks for sharing the above report, we will check and will try close a good number.

Manish Kumar

J

Manish Kumar

Thanks for sharing the above report, we will check and will try close a good number.

yes pls push the team and expecting results by end of the day

Jessie Kathleen Go Caparas

J

team

Jessie Kathleen Go Caparas

J

BH delays will be addressed by BH team themselves in the next 3-4 days

Jessie Kathleen Go Caparas

M

Jessie Kathleen Go Caparas

BH delays will be addressed by BH team themselves in the next 3-4 days

Thank for the update, so in case of BH queries we just need to inform the customer that our team is working on a piority and it will be resolved within 3 - 4 days, after this response can we close the case or still we need to keep the case on wating on 3rd

Manish Kumar

M

**3rd party

Manish Kumar

J

Manish Kumar

Thank for the update, so in case of BH queries we just need to inform the customer that our team is working on a piority and it will be resolved within 3 - 4 days, after this response can we close the case or still we need to keep the case on wating on 3rd

no do not say anything about the case getting resolved in 3-4 days

Jessie Kathleen Go Caparas

J

im just saying for any delayed revert from BH team, please expect to get an update from them in the next 3-4 days

Jessie Kathleen Go Caparas

M

Jessie Kathleen Go Caparas

im just saying for any delayed revert from BH team, please expect to get an update from them in the next 3-4 days

thank for clarification

Manish Kumar

J

@shakeb

Jessie Kathleen Go Caparas

J

@shakeeb.arsalan @apoorv

Jessie Kathleen Go Caparas

J

check ticket iD 2797427

Jessie Kathleen Go Caparas

J

when following up please inform agents to avoid using a lot of escalation points - it doesnt look professional and it sounds like agent is shouting

Jessie Kathleen Go Caparas

A

Jessie Kathleen Go Caparas

when following up please inform agents to avoid using a lot of escalation points - it doesnt look professional and it sounds like agent is shouting

checking this ticket Jessie and will cascade the same to agents working on escalations.

Apoorv Joshi

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