Subject: RE: Refund Shukran Points
From: Sohil Parmar <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Jessie Caparas <[email-masked]>
Cc: Ivyjane Sandiego <[email-masked]>, Rubanjit Singhvi <[email-masked]>, Saravana Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>
Date: Wed, 7 Jul 2021 10:48:59 +0000

Hi @Apoorv Joshi<mailto:[email-masked]> / @Jessie Caparas<mailto:[email-masked]>,

Kindly note that the redeemed 1,250 points (Under Order # LMSOS9662626744) were already credited back to the members account on 14th June 2021 :

And also note that there is a recent redemption for 1,520 points on 2nd July 2021 under Invoice # 21473201153102072021 which covers the 1,250 points that were credited back to the members account on 14th June 2021 :

Hence request you to educate the member regarding the above transactions and close this incident.

NOTE - Also inform the member if she has returned / cancelled any items recently (or within this week) then even those points will be credited back to her account shortly.

Regards,

                [signature_643944592]
      Download the Shukran App

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Sohil Parmar
Senior Executive – Loyalty Operations

M : +971 56 132 0871
E   : [email-masked]<mailto:[email-masked]>
A  : Landmark Tower, Dubai Marina, UAE
       PO Box 25030.
[signature_426921303]<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2Fshukran&data=04%7C01%7CSohil.Parmar%40landmarkgroup.com%7Cfa1de20e2bab454db96d08d8f1be48d9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637525146848197106%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=tyvO6h5fUG4EtBufMCXvFef6TjJUv0ydM4JV2V8fRD4%3D&reserved=0>   [signature_88881169] <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FShukranReward&data=04%7C01%7CSohil.Parmar%40landmarkgroup.com%7Cfa1de20e2bab454db96d08d8f1be48d9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637525146848207094%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=x35%2FNw5h1dATL0ywOBODONNKqYUnFwRxbvD4UD%2BK%2Fq4%3D&reserved=0>    [signature_837598934] <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Finstagram.com%2FShukranReward&data=04%7C01%7CSohil.Parmar%40landmarkgroup.com%7Cfa1de20e2bab454db96d08d8f1be48d9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637525146848207094%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=g4bMBt3uINjrVtnRAGckIs1EwjYOrgkCN%2BuxA72yC%2BQ%3D&reserved=0>    [signature_307928511] <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shukran.com%2Fae%2Fen%2F&data=04%7C01%7CSohil.Parmar%40landmarkgroup.com%7Cfa1de20e2bab454db96d08d8f1be48d9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637525146848217090%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=UVeDwwHuRUFkC9v1K%2F7PtRGhFWWFl0T8rxXBAaU%2Fxnc%3D&reserved=0>

From: Apoorv Joshi <[email-masked]>
Sent: Wednesday, 7 July 2021 2:11 PM
To: Jessie Caparas <[email-masked]>
Cc: Ivyjane Sandiego <[email-masked]>; Rubanjit Singhvi <[email-masked]>; Saravana Kumar <[email-masked]>; Sohil Parmar <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>
Subject: Re: Refund Shukran Points

External email sender, please take precaution.
Hi Jessie,

Following is the requested details: 1800000080415011

Regards,
Apoorv

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Ivyjane Sandiego" <[email-masked]<mailto:[email-masked]>>, "Rubanjit Singhvi" <[email-masked]<mailto:[email-masked]>>, "Saravana Kumar" <[email-masked]<mailto:[email-masked]>>, "Sohil Parmar" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, July 7, 2021 3:24:19 PM
Subject: RE: Refund Shukran Points

Sure @Ivyjane Sandiego<mailto:[email-masked]>

@Apoorv Joshi<mailto:[email-masked]> @Shakeeb Arsalan<mailto:[email-masked]> @Manish Kumar<mailto:[email-masked]>

Please share the details to Shukran team.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Ivyjane Sandiego <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, July 7, 2021 1:54 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Rubanjit Singhvi <[email-masked]<mailto:[email-masked]>>; Saravana Kumar <[email-masked]<mailto:[email-masked]>>; Sohil Parmar <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund Shukran Points

Hello Jessie,

Please share the Shukran card number to check.

Thanks & Best regards,
Ivy

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, July 7, 2021 1:29 PM
To: Ivyjane Sandiego <[email-masked]<mailto:[email-masked]>>; Rubanjit Singhvi <[email-masked]<mailto:[email-masked]>>; Saravana Kumar <[email-masked]<mailto:[email-masked]>>; Sohil Parmar <[email-masked]<mailto:[email-masked]>>
Subject: Refund Shukran Points
Importance: High

@Shukran Happiness<mailto:[email-masked]>

Can you please help us on this concern?

Order Date :May 20, 2021
Order ID: 9662626744

The customer had to cancel this order however, the Shukran points have not been credited back.

As per tech team, the points has to be released from your side.

https://landmark.atlassian.net/browse/REL-143757<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmark.atlassian.net%2Fbrowse%2FREL-143757&data=04%7C01%7CSohil.Parmar%40landmarkgroup.com%7C57ee0fbdc04248d8ae5108d9412f7f40%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637612494530557695%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=hz0u%2BjLXNqqoLy43imlhRtUGqf9%2BZEikHQmPiYe36DQ%3D&reserved=0>

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

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