Subject: RE: [#2694342] - خلل في أحد المنتجات ،
From: Wajeeha Arshi <[email-masked]>
To: Jessie Caparas <[email-masked]>, Poovanna KBelliyappa <[email-masked]>
Cc: Avnish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 7 Jul 2021 08:00:25 +0000

Hi Jessie,

Please go ahead with the refund.

Thanks
Wajeeha

From: Jessie Caparas <[email-masked]>
Sent: Wednesday, July 7, 2021 11:34 AM
To: Wajeeha Arshi <[email-masked]>; Poovanna KBelliyappa <[email-masked]>
Cc: Avnish Kumar <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: FW: [#2694342] - خلل في أحد المنتجات ،
Importance: High

Hi @Wajeeha Arshi<mailto:[email-masked]>

The below POD was shared by the courier team however upon sharing this to the customer, the customer claims this was not received at all and order value is SAR 345.

The customer has multiple orders with us from last year.

Can you please advise if we can refund and debit the courier for this.

FYI @Poovanna KBelliyappa<mailto:[email-masked]>

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Poovanna KBelliyappa <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, July 4, 2021 10:42 AM
To: Meer Ali <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Centrepoint <[email-masked]<mailto:[email-masked]>>; Olm Riyadh <[email-masked]<mailto:[email-masked]>>; Mohd. Jamal Akhtar <[email-masked]<mailto:[email-masked]>>; Bm olmriyadh <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#2694342] - خلل في أحد المنتجات ،

@Akshay Berry<mailto:[email-masked]>-FYI.

From: Meer Ali <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, July 1, 2021 5:04 PM
To: Poovanna KBelliyappa <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Centrepoint <[email-masked]<mailto:[email-masked]>>; Olm Riyadh <[email-masked]<mailto:[email-masked]>>; Mohd. Jamal Akhtar <[email-masked]<mailto:[email-masked]>>; Bm olmriyadh <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#2694342] - خلل في أحد المنتجات ،

Dear Team,

Shipment delivered by our team

From: Poovanna KBelliyappa <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, July 1, 2021 4:41 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Centrepoint <[email-masked]<mailto:[email-masked]>>; Olm Riyadh <[email-masked]<mailto:[email-masked]>>; Mohd. Jamal Akhtar <[email-masked]<mailto:[email-masked]>>; Bm olmriyadh <[email-masked]<mailto:[email-masked]>>; Meer Ali <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#2694342] - خلل في أحد المنتجات ،

@Meer Ali<mailto:[email-masked]>- Can you share the POD

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, July 1, 2021 2:51 PM
To: Centrepoint <[email-masked]<mailto:[email-masked]>>; Olm Riyadh <[email-masked]<mailto:[email-masked]>>; Mohd. Jamal Akhtar <[email-masked]<mailto:[email-masked]>>; Bm olmriyadh <[email-masked]<mailto:[email-masked]>>; Poovanna KBelliyappa <[email-masked]<mailto:[email-masked]>>; Meer Ali <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#2694342] - خلل في أحد المنتجات ،

@Bm olmriyadh<mailto:[email-masked]> @Poovanna KBelliyappa<mailto:[email-masked]> @Meer Ali<mailto:[email-masked]> @Mohd. Jamal Akhtar<mailto:[email-masked]>,

Any update for POD.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Centrepoint <[email-masked]<mailto:[email-masked]>>
Sent: Friday, June 25, 2021 11:32 AM
To: Olm Riyadh <[email-masked]<mailto:[email-masked]>>
Cc: Mohd. Jamal Akhtar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#2694342] - خلل في أحد المنتجات ،

External email sender, please take precaution.
Hi Team,

Problem Statement: Need POD
Order Date :  May 17, 2021
Order ID:  6315698702
Tracking ID:  FP0606210002634
Assistance Required: Need Urgent POD
Issue Description: The order was shipped from our side on May 17, 2021  and as per LMG website the order delivered to customer on 06/06/2021, But customer claiming that she has not received the order, Kindly check and share with us the POD and customer ID.

Regards,
Abdulqader

2694342:1125156
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