Subject: RE: [#2620485] - Re: Share your feedback with us
From: Faraz Lohani <[email-masked]>
To: Karen Lobo <[email-masked]>, Namrita Kanjani <[email-masked]>, Prakash Iyangar <[email-masked]>, Homecentre <[email-masked]>, olm kuwait <[email-masked]>, Jessie Caparas <[email-masked]>, Raveen Sethupathy <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Ron Thomas <[email-masked]>, Taskin Shaikh <[email-masked]>
Date: Tue, 6 Jul 2021 09:37:38 +0000

HI @Shakeeb Arsalan<mailto:[email-masked]> @Manish Kumar<mailto:[email-masked]> @Apoorv Joshi<mailto:[email-masked]>,

Can we please forward the below mentioned voucher details to the customer.

Regards,
Faraz Lohani
Escalation Desk – Web Team

From: Karen Lobo <[email-masked]>
Sent: Tuesday, July 6, 2021 11:26 AM
To: Namrita Kanjani <[email-masked]>; Faraz Lohani <[email-masked]>; Prakash Iyangar <[email-masked]>; Homecentre <[email-masked]>; olm kuwait <[email-masked]>; Jessie Caparas <[email-masked]>; Raveen Sethupathy <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Ron Thomas <[email-masked]>; Taskin Shaikh <[email-masked]>
Subject: Re: [#2620485] - Re: Share your feedback with us

Dear Max Team,

The Voucher has been created as requested. I have put the configuration below, please check and let me know if anything has to change.

Code: 181-ZAYS-B71B-7Y7N-T|Start Date: 06.07.2021 00:00:00|End Date: 06.10.2021 23:59:00

Type: Serial Voucher|Concept: MAX|Territory: KUW|Checkout Site: N/A

Value: 10 KWD|Minimum Threshold Value: 11 KWD|Maximum Discount:  N/A|Combinable with other vouchers: TRUE

Total quantity of redeemable vouchers: 1|Total quantity of redemptions per customer: 1

Categories included/excluded: N/A|Brands included: N/A|Device Restriction: N/A

Best Regards,
Karen Tracy Lobo
E-Commerce Content Merchandiser
Web Team | Landmark Group

From: Namrita Kanjani <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 6 July 2021 at 11:09 AM
To: Faraz Lohani <[email-masked]<mailto:[email-masked]>>, Prakash Iyangar <[email-masked]<mailto:[email-masked]>>, Homecentre <[email-masked]<mailto:[email-masked]>>, olm kuwait <[email-masked]<mailto:[email-masked]>>, Jessie Caparas <[email-masked]<mailto:[email-masked]>>, Raveen Sethupathy <[email-masked]<mailto:[email-masked]>>, Karen Lobo <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: [#2620485] - Re: Share your feedback with us

@Karen Lobo<mailto:[email-masked]> FYI

Regards,
--
Namrita Kanjani
Senior E-Commerce Content Merchandiser
Web Team | Landmark Group
w: webteam.com
t: +97145172143

From: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Date: Monday, July 5, 2021 at 7:45 PM
To: Prakash Iyangar <[email-masked]<mailto:[email-masked]>>, Homecentre <[email-masked]<mailto:[email-masked]>>, olm kuwait <[email-masked]<mailto:[email-masked]>>, Jessie Caparas <[email-masked]<mailto:[email-masked]>>, Namrita Kanjani <[email-masked]<mailto:[email-masked]>>, Raveen Sethupathy <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#2620485] - Re: Share your feedback with us

Hi @Prakash Iyangar<mailto:[email-masked]>.

Thanks. This has been refunded.

Hi @Namrita Kanjani<mailto:[email-masked]> @Raveen Sethupathy<mailto:[email-masked]>,

Please provide a voucher as per the details below :
Amount : 10 KWD
TH : 11KWD
Validity : 3 months
Concept : MAX

Regards,
Faraz Lohani
Escalation Desk – Web Team

From: Prakash Iyangar <[email-masked]<mailto:[email-masked]>>
Sent: Monday, July 5, 2021 6:56 PM
To: Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Homecentre <[email-masked]<mailto:[email-masked]>>; olm kuwait <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: [#2620485] - Re: Share your feedback with us

Approved for refund. Please issue 10 KD goodwill voucher over and above the normal refund as well

Get Outlook for iOS<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fo0ukef&data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C9ff655137e7b4336369408d9404f5adb%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637611531828177328%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=2sgkNnzGVSfcGQr86Ns5ZUhVWYhlS1djuvXILFyKuTs%3D&reserved=0>
________________________________
From: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Sent: Monday, July 5, 2021 6:46:04 PM
To: Homecentre <[email-masked]<mailto:[email-masked]>>; olm kuwait <[email-masked]<mailto:[email-masked]>>; Prakash Iyangar <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#2620485] - Re: Share your feedback with us

Hi @Prakash Iyangar<mailto:[email-masked]>,

Reminder for the below issue.

@Jessie Caparas<mailto:[email-masked]> please assist.

Regards,

Faraz Lohani

Escalation Desk – Web Team

From: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, June 29, 2021 4:09 PM
To: Homecentre <[email-masked]<mailto:[email-masked]>>; olm kuwait <[email-masked]<mailto:[email-masked]>>; Prakash Iyangar <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#2620485] - Re: Share your feedback with us

Hi @Prakash Iyangar<mailto:[email-masked]>,

The order delivered to customer on 5/22/21, But customer claiming that she has not received the order. We are trying to get the POD from the concerned team but no reply. The order amount is 50.25 KWD and the customer has a good order history of 37 completed order with us.

Please assist and advice further.

Regards,

Faraz Lohani

Escalation Desk – Web Team

From: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, June 24, 2021 2:57 PM
To: Homecentre <[email-masked]<mailto:[email-masked]>>; olm kuwait <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#2620485] - Re: Share your feedback with us

Hi @olm kuwait<mailto:[email-masked]>,

The case is being delayed as we are not getting provided the POD by you and the customer may complain further in the ministry.

Regards,

Faraz Lohani

Escalation Desk – Web Team

From: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Sent: Monday, June 21, 2021 4:41 PM
To: Homecentre <[email-masked]<mailto:[email-masked]>>; olm kuwait <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#2620485] - Re: Share your feedback with us

Hi @olm kuwait<mailto:[email-masked]>,

Kindly provide the POD ASAP as the case is pending.

Thankyou and Regards,

Faraz Lohani

Customer Support Associate

Customer Service

[email-masked]<mailto:[email-masked]>

From: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, June 15, 2021 7:57 PM
To: Homecentre <[email-masked]<mailto:[email-masked]>>; olm kuwait <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#2620485] - Re: Share your feedback with us

Hi @olm kuwait<mailto:[email-masked]>,

Please assist.

Thankyou and Regards,

Faraz Lohani

Customer Support Associate

Customer Service

[email-masked]<mailto:[email-masked]>

From: Homecentre <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, June 6, 2021 1:21 PM
To: olm kuwait <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#2620485] - Re: Share your feedback with us

External email sender, please take precaution.

Hi Team,

Any update on the below proof of delivery?

Problem Statement: Need POD
Order Date :May 15, 2021
Order ID:8261193530
Tracking ID:FP0519211000215

Assistance Required: Need Urgent POD

Issue Description: The order was shipped from our side on  5/19/21 and as per hybris website the order delivered to customer on 5/22/21, But customer claiming that she has not received the order, Kindly check and share with us the POD and customer ID.

Regards,

Manish

On Wed, 2 Jun at 4:19 PM , Homecentre <[email-masked]<mailto:[email-masked]>> wrote:

Hi Team,

Problem Statement: Need POD

Order Date :May 15, 2021

Order ID:8261193530

Tracking ID:FP0519211000215

Assistance Required: Need Urgent POD

Issue Description: The order was shipped from our side on  5/19/21 and as per hybris website the order delivered to customer on 5/22/21, But customer claiming that she has not received the order, Kindly check and share with us the POD and customer ID.

Regards,

​Mazen

2620485:1125156

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