Subject: FW: Payment Made for 6266314679 – 46404081080
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Date: Tue, 6 Jul 2021 09:30:11 +0000

@Shakeeb Arsalan<mailto:[email-masked]> @Apoorv Joshi<mailto:[email-masked]> @Manish Kumar<mailto:[email-masked]>

Please find the attached.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Mohammed Athar (TCS) <[email-masked]>
Sent: Tuesday, July 6, 2021 1:25 PM
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: RE: Payment Made for 6266314679 – 46404081080

FYI

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, July 6, 2021 11:40 AM
To: Mohammed Athar (TCS) [email-masked]<mailto:[email-masked]>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Payment Made for 6266314679 – 46404081080

@Mohammed Athar (TCS)<mailto:[email-masked]>

Sorry for the confusion – its for order ID 6266314679 Added in row # 529.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Mohammed Athar (TCS) <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, July 6, 2021 11:58 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Payment Made for 6266314679 – 46404081080

Hi jessie,

Tracker Row 530 order number is different please check & confirm.

You need the refund proof for 6247375259 or the order mentioned in the subject.

Thanks & Regards,
Athar Mohammed,
Finance Executive-Ecom
Extn 3183

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, July 6, 2021 7:13 AM
To: Mohammed Athar (TCS) <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Payment Made for 6266314679 – 46404081080
Importance: High

@Mohammed Athar (TCS)<mailto:[email-masked]>

A reminder on this please.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, July 3, 2021 11:40 AM
To: Mohammed Athar (TCS) <[email-masked]<mailto:[email-masked]>>; Youssef Amr <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Ahmad Alawneh <[email-masked]<mailto:[email-masked]>>
Subject: RE: Payment Made for 6266314679 – 46404081080
Importance: High

@Mohammed Athar (TCS)<mailto:[email-masked]>

Can you please check if we can share a proof of refund?

Customer claims no refund was received.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, June 30, 2021 9:01 PM
To: Mohammed Athar (TCS) <[email-masked]<mailto:[email-masked]>>; Youssef Amr <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Ahmad Alawneh <[email-masked]<mailto:[email-masked]>>
Subject: RE: Payment Made for 6266314679 – 46404081080

Thanks!

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Mohammed Athar (TCS) <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, June 30, 2021 8:16 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Youssef Amr <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Ahmad Alawneh <[email-masked]<mailto:[email-masked]>>
Subject: RE: Payment Made for 6266314679 – 46404081080

Hi Jessie,

Refund is done.

Thanks & Regards,
Athar Mohammed,
Finance Executive-Ecom
Extn 3183

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, June 20, 2021 1:12 PM
To: Mohammed Athar (TCS) <[email-masked]<mailto:[email-masked]>>; Youssef Amr <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Ahmad Alawneh <[email-masked]<mailto:[email-masked]>>
Subject: RE: Payment Made for 6266314679 – 46404081080

@Mohammed Athar (TCS)<mailto:[email-masked]>

Added in row # 530.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, June 20, 2021 2:09 PM
To: Mohammed Athar (TCS) <[email-masked]<mailto:[email-masked]>>; Youssef Amr <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Ahmad Alawneh <[email-masked]<mailto:[email-masked]>>
Subject: RE: Payment Made for 6266314679 – 46404081080
Importance: High

Thanks @Mohammed Athar (TCS)<mailto:[email-masked]>

Will get back to you with the bank details to refund the customer.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Mohammed Athar (TCS) <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, June 20, 2021 1:25 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Youssef Amr <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Ahmad Alawneh <[email-masked]<mailto:[email-masked]>>
Subject: RE: Payment Made for 6266314679 – 46404081080

Hi Jessie,

Yes, we received the payment from Aramex. Refer to the below screenshot FYI.

Date (Picked Up from WH)
Concept
Vendor Name
Area
 AWB Number
Order/Invoice Number
Delivery Date
Invoice Amount
Collected Amount (SAR)
Amount Remitted into Bank (SAR)
Bank Deposit Reference Number
Date of Deposit
Shipment Status
Remarks by Vendor
Remarks by LMG finance
Diff
Bank A/C
25-Jan-21
NA
ARAMEX
JED
46404081080
6266314679
27-Jan-21
               590.00
               590.00
       433,974.50
LP CPMCAJZLV
8-Feb-21
DELIVERED

                      -
504608010032028

Thanks & Regards,
Athar Mohammed,
Finance Executive-Ecom
Extn 3183

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, June 17, 2021 12:30 PM
To: Youssef Amr <[email-masked]<mailto:[email-masked]>>; Mohammed Athar (TCS) <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Ahmad Alawneh <[email-masked]<mailto:[email-masked]>>
Subject: RE: Payment Made for 6266314679 – 46404081080
Importance: High

@Mohammed Athar (TCS)<mailto:[email-masked]> are you able to help us confirm?

Looping @Ramesh Gottimukkala<mailto:[email-masked]>

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Youssef Amr <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, June 17, 2021 2:39 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Abdulrahman Mohamad (SA) <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Ahmad Alawneh <[email-masked]<mailto:[email-masked]>>
Subject: RE: Payment Made for 6266314679 – 46404081080

External email sender, please take precaution.
Dear Jessie

We confirmed with accounts that the amount of 590 SAR is credited back to your end , Please process the refund to the customer

Best regards
Youssef Amr Abdelaziz
Customer success specialist
Aramex International – Cairo , Egypt
Tel : 0233339970
Mob : +201224173312
www.aramex.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.aramex.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cd262209eb4b34cc293b308d9405ff8eb%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637611603222643624%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=C5whZNBhb8HP3l4oHJSiqxdYadBb%2FTD3MIcGrLGwQC4%3D&reserved=0>

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, June 16, 2021 11:51 AM
To: Youssef Amr <[email-masked]<mailto:[email-masked]>>; Abdulrahman Mohamad (SA) <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Payment Made for 6266314679 – 46404081080
Importance: High

@Youssef Amr<mailto:[email-masked]>

Any update?

The customer is checking with us again today.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Youssef Amr <[email-masked]<mailto:[email-masked]>>
Sent: Monday, June 14, 2021 1:04 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Abdulrahman Mohamad (SA) <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Payment Made for 6266314679 – 46404081080

External email sender, please take precaution.
Dear Jessie

Sorry for the delay we are still checking this one

Best regards
Youssef Amr Abdelaziz
Customer success specialist
Aramex International – Cairo , Egypt
Tel : 0233339970
Mob : +201224173312
www.aramex.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.aramex.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cd262209eb4b34cc293b308d9405ff8eb%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637611603222653585%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=aymQlqtJsMD9xGhwEp1cmr9JHFqatfASS4t7sPPyBGQ%3D&reserved=0>

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, June 13, 2021 3:45 PM
To: Youssef Amr <[email-masked]<mailto:[email-masked]>>; Abdulrahman Mohamad (SA) <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Payment Made for 6266314679 – 46404081080
Importance: High

@Youssef Amr<mailto:[email-masked]> @Abdulrahman Mohamad (SA)<mailto:[email-masked]>

Any update on this?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, June 9, 2021 12:54 PM
To: Youssef Amr <[email-masked]<mailto:[email-masked]>>; Abdulrahman Mohamad (SA) <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Payment Made for 6266314679 – 46404081080
Importance: High

Hi @Youssef Amr<mailto:[email-masked]>

As per the customer, payment was not collected as cash, it was paid online.

Can you check and confirm if we sent an online payment link to the customer?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Youssef Amr <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, June 9, 2021 12:09 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Abdulrahman Mohamad (SA) <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Payment Made for 6266314679 – 46404081080

External email sender, please take precaution.
Dear Jessie

This shipment is damaged during the fire and there was 590 SAR to collect on it , the customer should pay us this amount if we deliver the shipment

Best regards
Youssef Amr Abdelaziz
Customer success specialist
Aramex International – Cairo , Egypt
Tel : 0233339970
Mob : +201224173312
www.aramex.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.aramex.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cd262209eb4b34cc293b308d9405ff8eb%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637611603222653585%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=aymQlqtJsMD9xGhwEp1cmr9JHFqatfASS4t7sPPyBGQ%3D&reserved=0>

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, June 8, 2021 10:16 AM
To: Abdulrahman Mohamad (SA) <[email-masked]<mailto:[email-masked]>>; Youssef Amr <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Payment Made for 6266314679 – 46404081080
Importance: High

External email: avoid to open links or attachments unless sender is known and content is relevant..

Hi @Abdulrahman Mohamad (SA)<mailto:[email-masked]> @Youssef Amr<mailto:[email-masked]>

As per the customer, he paid this order to you via online worth SAR 590.

Can you please check and confirm?

Order ID 6266314679 – Tracking ID 46404081080

Please note this order was not delivered since we received an email from your team that this got damaged due to fire.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cd262209eb4b34cc293b308d9405ff8eb%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637611603222663540%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=zZ1by%2FVhWtRUIsGZ%2B67s4AIUa3OA0ZBIK2eU%2F2nVpFI%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cd262209eb4b34cc293b308d9405ff8eb%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637611603222663540%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=zZ1by%2FVhWtRUIsGZ%2B67s4AIUa3OA0ZBIK2eU%2F2nVpFI%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cd262209eb4b34cc293b308d9405ff8eb%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637611603222673493%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=NH6NkLGtYI%2FKrUcfnRf8WXUQqvAkRkdgWggbDeG6w1s%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com