Subject: Refund Approval // 6272358740 // 6272026052
From: "Ebrahim Abduljalil. Qasem" <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 6 Jul 2021 01:44:36 -0700 (MST)

Hi Team 

Problem Statement :Refund Approval 

Order Date :Feb 10, 2021 
Order ID: 6272358740 
Tracking Number: 46408793325 
RMA : 1000523272 
Total Price : ​46 
Concept : ​MAX 

Order Date :Feb 8, 2021 
Order ID: 6272026052 
Tracking Number: 46408793454 
RMA : 1000523275 
Total Price : ​28 
Concept : ​MAX 

Issue Description : The Customer created return request and returned the Items (162890498 & 163029789) and we had asked for the AWB from the customer but he said that it hasn't been shared with her, and we has escalated to the warehouse to confirm if the above items have been received and they have responded saying that Shipment still Not Received from Courier, Kindly check with Courier for the shipment. 

Case history : The customer reached out to us on Jun 21, 2021 and the case has further been escalated to warehouse to confirm if the above items have been received and they have responded saying that Shipment still Not Received from Courier, Kindly check with Courier for the shipment. 

Customer's history : The customer is with us since 11/11/20 and this is his 11th order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ebrahim Hageb