Subject: Refund Approval - 6315698702
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, abdulqader ahmed <[email-masked]>
Date: Mon, 5 Jul 2021 23:30:37 -0700 (MST)

Hi Team 

Problem Statement : Missing Shipment / Refund approval. 

Order Date : Jun 5, 2021 
Order ID: 6315698702 
Tracking ID : FP0606210002634 
Total Price : SAR345.00 
Child Ticket - 2785220 
Concept : LIFESTYLE 
Issue Description : The Customer placed the order on Jun 5, 2021, we had asked for the POD from the LMG team which was shared and it was sent to the customer.However, the customer claims that she has not received the shipment and also he sent a video that he didn't receive the order. 

Case history : The customer reached out to us on June 9, 2021 and informed regarding the issue. The case was escalated to LMG and POD was shared for the same. Customer denied the POD after sharing it with him. As per courier the order is successfully delivered. As per customer contact number and everything is correct and the customer is still denying receiving it. The POD is without signature or ID proof. 

Customer's history : The customer is with us since 4/29/20 and this is her first order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards,