Subject: RE: [#2497167] - 8251629169 - complaint
From: Tejinder Singh <[email-masked]>
To: Faraz Lohani <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Murugapandian Mani <[email-masked]>, Hckdelivery Dept <[email-masked]>
Cc: Mohamed Shabaz Khan <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Homecentre <[email-masked]>, Wasim Qureshi <[email-masked]>
Date: Tue, 6 Jul 2021 06:19:24 +0000

Hi @Faraz Lohani<mailto:[email-masked]>

Will Schedule our team to check & rectify the issue ASAP.

Regards,
Tejinder Singh.

From: Faraz Lohani
Sent: Monday, July 05, 2021 5:16 PM
To: Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>; Tejinder Singh <[email-masked]>; Murugapandian Mani <[email-masked]>; Hckdelivery Dept <[email-masked]>
Cc: Mohamed Shabaz Khan <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Homecentre <[email-masked]>; Wasim Qureshi <[email-masked]>
Subject: RE: [#2497167] - 8251629169 - complaint

Hi @Tejinder Singh<mailto:[email-masked]> @Murugapandian Mani<mailto:[email-masked]> @Hckdelivery Dept<mailto:[email-masked]>,

Please look into the matter as the customer has an issue for the storage door.

Regards,
Faraz Lohani
Escalation Desk - Web Team

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Monday, July 5, 2021 3:07 PM
To: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Cc: Mohamed Shabaz Khan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Tejinder Singh <[email-masked]<mailto:[email-masked]>>; Homecentre <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>
Subject: Re: [#2497167] - 8251629169 - complaint

External email sender, please take precaution.

Hi Faraz,

We have informed the same to the customer,
PFB customer response on the same and check the photo he shared with us.

Pls advise for the same.

Regards
Shakeeb
________________________________
From: "Faraz Lohani" <[email-masked]<mailto:[email-masked]>>
To: "mohamedshabaz khan" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "tejinder singh" <[email-masked]<mailto:[email-masked]>>, "Homecentre" <[email-masked]<mailto:[email-masked]>>, "murugapandian mani" <[email-masked]<mailto:[email-masked]>>, "wasim qureshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, July 5, 2021 3:34:25 PM
Subject: RE: [#2497167] - 8251629169 - complaint

Hi @Shakeeb Arsalan<mailto:[email-masked]> @Apoorv Joshi<mailto:[email-masked]> @Manish Kumar<mailto:[email-masked]>,

Please communicate the customer the same as below.

Regards,
Faraz Lohani
Escalation Desk - Web Team

From: Mohamed Shabaz Khan <[email-masked]<mailto:[email-masked]>>
Sent: Monday, June 28, 2021 3:39 PM
To: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Tejinder Singh <[email-masked]<mailto:[email-masked]>>; Homecentre <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#2497167] - 8251629169 - complaint

Hi Faraz,

As per trail email below, Tejinder has mentioned that arm of the sofa got damaged due to misuse & is not repairable.

We will not be able to return the item as damage is due to misuse.

Thanks and Regards,
Mohamed Shabaz Khan
Ext. No: 5344

From: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Sent: Monday, June 28, 2021 3:29 PM
To: Tejinder Singh <[email-masked]<mailto:[email-masked]>>; Homecentre <[email-masked]<mailto:[email-masked]>>; Karthik Thirumurthy <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>; Mohamed Shabaz Khan <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#2497167] - 8251629169 - complaint

Attaching the images for your reference:

Regards,
Faraz Lohani
Escalation Desk - Web Team

From: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Sent: Monday, June 28, 2021 3:28 PM
To: Tejinder Singh <[email-masked]<mailto:[email-masked]>>; Homecentre <[email-masked]<mailto:[email-masked]>>; Karthik Thirumurthy <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>; Mohamed Shabaz Khan <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#2497167] - 8251629169 - complaint

Hi  @Mohamed Shabaz Khan<mailto:[email-masked]>,

Need your advice and assistance here as per the order number mentioned above the customer has an issue with the item 162619145 - - Captus 3-Seater Fabric Corner Sofa Bed with Storage, which he claims to have been damaged in assembly or delivery and wanted to be changed and inspected. Our team went for the inspection and as per them the sofa got damaged due to misuse & not repairable.
I called the customer, but he is still wanting to exchange the item as he claims it was damaged during the assembly of the item.

The amount of the item is 199 KWD, and this is the only order from the customer.

Regards,
Faraz Lohani
Escalation Desk - Web Team

From: Tejinder Singh <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, June 15, 2021 8:28 AM
To: Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Homecentre <[email-masked]<mailto:[email-masked]>>; Karthik Thirumurthy <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#2497167] - 8251629169 - complaint

Hi @Faraz Lohani<mailto:[email-masked]>

As per inspection team arm of the sofa got damaged due to misuse & not repairable.

Regards,
Tejinder Singh.

From: Tejinder Singh
Sent: Sunday, June 06, 2021 2:44 PM
To: Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Homecentre <[email-masked]<mailto:[email-masked]>>; Karthik Thirumurthy <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#2497167] - 8251629169 - complaint

Hi @Faraz Lohani<mailto:[email-masked]>

Will Schedule someone to check & re fix the issue with this week.

Regards,
Tejinder Singh.

From: Faraz Lohani
Sent: Sunday, June 06, 2021 1:24 PM
To: Homecentre <[email-masked]<mailto:[email-masked]>>; Karthik Thirumurthy <[email-masked]<mailto:[email-masked]>>; Tejinder Singh <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#2497167] - 8251629169 - complaint

Hi @Tejinder Singh<mailto:[email-masked]> @Murugapandian Mani<mailto:[email-masked]> @Wasim Qureshi<mailto:[email-masked]>,

Please do the needful for the below mentioned customer issue.

Thankyou and Regards,
Faraz Lohani
Customer Support Associate
Customer Service
[email-masked]<mailto:[email-masked]>

From: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Sent: Monday, May 31, 2021 12:59 AM
To: Homecentre <[email-masked]<mailto:[email-masked]>>; Karthik Thirumurthy <[email-masked]<mailto:[email-masked]>>; Tejinder Singh <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#2497167] - 8251629169 - complaint

Hi @Tejinder Singh<mailto:[email-masked]> @Murugapandian Mani<mailto:[email-masked]>,

Please assist in the below mentioned case of the damaged received by the customer.

Thankyou and Regards,
Faraz Lohani
Customer Support Associate
Customer Service
[email-masked]<mailto:[email-masked]>

From: Homecentre <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, May 27, 2021 5:10 PM
To: Karthik Thirumurthy <[email-masked]<mailto:[email-masked]>>; Tejinder Singh <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#2497167] - 8251629169 - complaint

External email sender, please take precaution.
Hi Team,

Any Update??

Problem Statement:  Home Centre TEAM WWD damaged item

Order Date : 16/04/2021

Order ID: 8251629169
Tracking ID: 16461318251629169
Assistance Required: Damaged Item Received

Issue Description: Customer emailed us informing that he/she received the item on 02/05/2021  but the item which they received is damaged,  the sofa. Screws are out and foot/leg is not aligned properly. customer also provided us the picture of damaged item.

The customer is asking for the team to visit and check the mentioned concern.

Regards,
Nikhil.

2497167:1125156
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com