Subject: RE: [#2630201] - Broken shoe cabinet : 8263001338
From: Faraz Lohani <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Tejinder Singh <[email-masked]>, Murugapandian Mani <[email-masked]>, Hckdelivery Dept <[email-masked]>
Cc: Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>, Homecentre <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, Karthik Thirumurthy <[email-masked]>, Wasim Qureshi <[email-masked]>, Israa Albakhet <[email-masked]>, Harshit Luthra <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Ashwin Ravichandran <[email-masked]>
Date: Mon, 5 Jul 2021 14:55:13 +0000

HI @Tejinder Singh<mailto:[email-masked]> @Hckdelivery Dept<mailto:[email-masked]> @Murugapandian Mani<mailto:[email-masked]>,

Can we get this picked up ASAP?

Regards,
Faraz Lohani
Escalation Desk - Web Team

From: Apoorv Joshi <[email-masked]>
Sent: Wednesday, June 30, 2021 6:06 PM
To: Faraz Lohani <[email-masked]>
Cc: Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Tejinder Singh <[email-masked]>; Homecentre <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>; Karthik Thirumurthy <[email-masked]>; Murugapandian Mani <[email-masked]>; Wasim Qureshi <[email-masked]>; Israa Albakhet <[email-masked]>; Harshit Luthra <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Ashwin Ravichandran <[email-masked]>
Subject: Re: [#2630201] - Broken shoe cabinet : 8263001338

External email sender, please take precaution.
Hi Faraz,

As per advise below we can not proceed with the same as item is WWD and with normal process no tracking will be assigned to it.

Please look into this and assist further. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Mohamed Shabaz Khan" <[email-masked]<mailto:[email-masked]>>
To: "Faraz Lohani" <[email-masked]<mailto:[email-masked]>>
Cc: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "tejinder singh" <[email-masked]<mailto:[email-masked]>>, "Homecentre" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>, "Karthik Thirumurthy" <[email-masked]<mailto:[email-masked]>>, "murugapandian mani" <[email-masked]<mailto:[email-masked]>>, "Wasim Qureshi" <[email-masked]<mailto:[email-masked]>>, "Israa Albakhet" <[email-masked]<mailto:[email-masked]>>, "Harshit Luthra" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Ashwin Ravichandran" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, June 30, 2021 7:29:04 PM
Subject: RE: [#2630201] - Broken shoe cabinet : 8263001338

Hi Faraz,

Please proceed with the normal return and refund process.

Thanks and Regards,
Mohamed Shabaz Khan
Ext. No: 5344

From: Ashwin Ravichandran <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, June 30, 2021 4:45 PM
To: Mohamed Shabaz Khan <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#2630201] - Broken shoe cabinet : 8263001338

Please process the return

From: Mohamed Shabaz Khan <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, June 30, 2021 12:11 PM
To: Ashwin Ravichandran <[email-masked]<mailto:[email-masked]>>
Subject: FW: [#2630201] - Broken shoe cabinet : 8263001338

Hi Ashwin,

Order#: 8263001338
Item#: 162861005 -- Robin 34-Pair Shoe Cabinet (2 Qty)

Customer is complaining that glass door was cracked near doorknobs because of tight assembly. Our team went to fix the item but customer insisting on return and refund.

This is the first and the only order by the customer with us.

Please advise.

Thanks and Regards,
Mohamed Shabaz Khan
Ext. No: 5344

From: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, June 29, 2021 4:13 PM
To: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Mohamed Shabaz Khan <[email-masked]<mailto:[email-masked]>>
Cc: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Tejinder Singh <[email-masked]<mailto:[email-masked]>>; Homecentre <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Karthik Thirumurthy <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>; Israa Albakhet <[email-masked]<mailto:[email-masked]>>; Harshit Luthra <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#2630201] - Broken shoe cabinet : 8263001338

Hi @Mohamed Shabaz Khan<mailto:[email-masked]>,

The customer wats to return both the quantities of the item 162861005.

Regards,
Faraz Lohani
Escalation Desk - Web Team

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, June 24, 2021 5:56 PM
To: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Cc: Mohamed Shabaz Khan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Tejinder Singh <[email-masked]<mailto:[email-masked]>>; Homecentre <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Karthik Thirumurthy <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>; Israa Albakhet <[email-masked]<mailto:[email-masked]>>; Harshit Luthra <[email-masked]<mailto:[email-masked]>>
Subject: Re: [#2630201] - Broken shoe cabinet : 8263001338

External email sender, please take precaution.
Hi Faraz,

Confirmation Message was sent to the customer yesterday, but he did not reply

Will update you once he gets back to us.

Regards
Shakeeb

________________________________
From: "Faraz Lohani" <[email-masked]<mailto:[email-masked]>>
To: "mohamedshabaz khan" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "tejinder singh" <[email-masked]<mailto:[email-masked]>>, "Homecentre" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>, "Karthik Thirumurthy" <[email-masked]<mailto:[email-masked]>>, "murugapandian mani" <[email-masked]<mailto:[email-masked]>>, "wasim qureshi" <[email-masked]<mailto:[email-masked]>>, "Israa Albakhet" <[email-masked]<mailto:[email-masked]>>, "Harshit Luthra" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, June 24, 2021 6:48:24 PM
Subject: RE: [#2630201] - Broken shoe cabinet : 8263001338

Hi @Shakeeb Arsalan<mailto:[email-masked]> @Apoorv Joshi<mailto:[email-masked]> @Manish Kumar<mailto:[email-masked]>,

Please send a follow up on the same.

Regards,
Faraz Lohani
Escalation Desk - Web Team

From: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, June 23, 2021 11:55 AM
To: Mohamed Shabaz Khan <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Tejinder Singh <[email-masked]<mailto:[email-masked]>>; Homecentre <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Karthik Thirumurthy <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>; Israa Albakhet <[email-masked]<mailto:[email-masked]>>; Harshit Luthra <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#2630201] - Broken shoe cabinet : 8263001338

Hi @Shakeeb Arsalan<mailto:[email-masked]> @Manish Kumar<mailto:[email-masked]> @Apoorv Joshi<mailto:[email-masked]>,

As per the above-mentioned order number the customer wanted to return item code 162861005 - - Robin 34-Pair Shoe Cabinet
But it has a quantity of 2, please confirm with the customer how much quantity he wants to return.

Hi @Mohamed Shabaz Khan<mailto:[email-masked]>,

We will keep you posted accordingly.

Thankyou and Regards,
Faraz Lohani
Customer Support Associate
Customer Service
[email-masked]<mailto:[email-masked]>

From: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Sent: Monday, June 21, 2021 4:52 PM
To: Mohamed Shabaz Khan <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Tejinder Singh <[email-masked]<mailto:[email-masked]>>; Homecentre <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Karthik Thirumurthy <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>; Israa Albakhet <[email-masked]<mailto:[email-masked]>>; Harshit Luthra <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#2630201] - Broken shoe cabinet

Hi @Mohamed Shabaz Khan<mailto:[email-masked]>,

The customer is insisting to return the item rather than a replacement. Need your assistance on the approval so the concerned team can do the needful for the return.

Thankyou and Regards,
Faraz Lohani
Customer Support Associate
Customer Service
[email-masked]<mailto:[email-masked]>

From: Mohamed Shabaz Khan <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, June 20, 2021 4:31 PM
To: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Tejinder Singh <[email-masked]<mailto:[email-masked]>>; Homecentre <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Karthik Thirumurthy <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>; Israa Albakhet <[email-masked]<mailto:[email-masked]>>; Harshit Luthra <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#2630201] - Broken shoe cabinet

Hi Faraz,

Please let me know if the issue is resolved.

Thanks and Regards,
Mohamed Shabaz Khan
Ext. No: 5344

From: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, June 16, 2021 8:33 PM
To: Tejinder Singh <[email-masked]<mailto:[email-masked]>>; Homecentre <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Karthik Thirumurthy <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>; Israa Albakhet <[email-masked]<mailto:[email-masked]>>; Mohamed Shabaz Khan <[email-masked]<mailto:[email-masked]>>; Harshit Luthra <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#2630201] - Broken shoe cabinet

Hi @Mohamed Shabaz Khan<mailto:[email-masked]> @Harshit Luthra<mailto:[email-masked]>,

Customer complaining that glass door was cracked on door knobs spots ,the item is  (162861005 - - Robin 34-Pair Shoe Cabinet) customer is claiming that it is because of tight assembly of door knobs which cause cracks on the mirror, the customer also provided us the picture of the damaged item.

Now the customer is asking for return and refund for the item.

Order number : 8263001338

This is the first and the only order by the customer with us.

Please advise.

Thankyou and Regards,
Faraz Lohani
Customer Support Associate
Customer Service
[email-masked]<mailto:[email-masked]>

From: Tejinder Singh <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, June 15, 2021 4:06 PM
To: Homecentre <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Karthik Thirumurthy <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>; Israa Albakhet <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#2630201] - Broken shoe cabinet

Hi @Israa Albakhet<mailto:[email-masked]>

We sent our team for replacement today but refused.
Insisting to return the item.

Regards,
Tejinder Singh.

From: Homecentre
Sent: Tuesday, June 15, 2021 1:54 PM
To: Tejinder Singh <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Karthik Thirumurthy <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#2630201] - Broken shoe cabinet

External email sender, please take precaution.

Hi Team,

the customer doesn't want to exchange the item as a whole or return , she doesn't want to fix it.

please arrange the replacement or the return for the item ASAP.

Problem Statement:  WWD DAMAGED ITEM
Order Date : May 21, 2021
Order ID:
Tracking ID: 16630048263001338
Item ID: 162861005 - - Robin 34-Pair Shoe Cabinet

Regards,
Israa Albakhet

On Mon, 14 Jun at 2:19 PM , Tejinder Singh <[email-masked]<mailto:[email-masked]>> wrote:
Hi @Mohammad Shababe Quamar<mailto:[email-masked]>

Tomorrow will replace the doors for same.

Regards,
Tejinder Singh.

From: Mohammad Shababe Quamar
Sent: Monday, June 14, 2021 9:00 AM
To: Homecentre <[email-masked]<mailto:[email-masked]>>; Tejinder Singh <[email-masked]<mailto:[email-masked]>>; Karthik Thirumurthy <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#2630201] - Broken shoe cabinet

Hi @Tejinder Singh<mailto:[email-masked]>

Please update the below mention query.

Thanks,
Shababe Quamar

From: Homecentre <[email-masked]<mailto:[email-masked]>>
Sent: Monday, June 14, 2021 9:46 AM
To: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Tejinder Singh <[email-masked]<mailto:[email-masked]>>; Karthik Thirumurthy <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#2630201] - Broken shoe cabinet

External email sender, please take precaution.
Hi Team,

Urgent reminder, any update?

Problem Statement:  WWD DAMAGED ITEM
Order Date : May 21, 2021
Order ID: 8263001338
Tracking ID: 16630048263001338
Item ID: 162861005 - - Robin 34-Pair Shoe Cabinet
Assistance Required: Damaged Item Recieved
Issue Description: Customer emailed us complaining that glass door was cracked on door knobs spots ,the item is  (162861005 - - Robin 34-Pair Shoe Cabinet) customer is claiming that it is because of tight assembly of door knobs which cause cracks on the mirror, the customer also provided us the picture of the damaged item.

Now the customer is asking for return and refund for the item. So we request you to check this concern and let us know if we can offer return to customer or not.

Regards,
Nikhil.

2630201:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C55b1150fa6ff4e833c8308d93bd03862%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637606587767858364%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=PotkpGSO9VfBQ5t0Z7gTGy01FnmaiGB3hXjHBpLRwa0%3D&reserved=0>

2630201:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C55b1150fa6ff4e833c8308d93bd03862%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637606587767868327%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=6yl4Xi4c7ILvGYpxPqSE8AREDqYbTLMUeL0teLTRqKA%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com