Subject: New comment - [#2497167] 8251629169 - complaint
From: Homecentre <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Cc: [email-masked], [email-masked]
Date: Mon, 05 Jul 2021 14:16:28 +0000

There is a new comment in the ticket submitted by Faisalmunde to HelpHCKW   Comment added by : Faraz Lohani  Comment Content:  <div class="WordSection1">
<div class="MsoNormal">Hi <a id="OWAAM958FB4981A96400480FB4E656CE332B4" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Tejinder Singh</span></a>
<a id="OWAAM7A0E2D95B10D49D3B370E1986FA1CA37" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Murugapandian Mani</span></a>
<a id="OWAAM575ABE7299DB49F0843D07C0ADB29B55" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Hckdelivery Dept</span></a>,</div>
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<div class="MsoNormal">Please look into the matter as the customer has an issue for the storage door.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Faraz Lohani</div>
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<div class="MsoNormal">Escalation Desk – Web Team</div>
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<div>From: Shakeeb Arsalan &lt;[email-masked]&gt; <br>
<b>Sent:</b> Monday, July 5, 2021 3:07 PM<br>
<b>To:</b> Faraz Lohani &lt;[email-masked]&gt;<br>
<b>Cc:</b> Mohamed Shabaz Khan &lt;[email-masked]&gt;; Apoorv Joshi &lt;[email-masked]&gt;; Manish Kumar &lt;[email-masked]&gt;; Escalations Dxbteam &lt;[email-masked]&gt;; Tejinder Singh &lt;[email-masked]&gt;;
 Homecentre &lt;[email-masked]&gt;; Murugapandian Mani &lt;[email-masked]&gt;; Wasim Qureshi &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#2497167] - 8251629169 - complaint</div>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Hi Faraz,<br>
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We have informed the same to the customer,<br>
PFB customer response on the same and check the photo he shared with us.<br>
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Pls advise for the same.<br>
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<img width="814" height="425" style="width:8.4833in;height:4.425in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIzNjE3OTg0NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.8GGxkVhb4XREHxxAYyBej4xyjPiEU0R69Gs7BsiPisg"></span></div>
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Regards<br>
Shakeeb</span></div>
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<b><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>From:
</span></b><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>"Faraz Lohani" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>To: </b>"mohamedshabaz khan" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, "Shakeeb Arsalan" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, "Apoorv Joshi" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;,
 "Manish Kumar" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc: </b>"escalations dxbteam" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, "tejinder singh" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, "Homecentre" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;,
 "murugapandian mani" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, "wasim qureshi" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent: </b>Monday, July 5, 2021 3:34:25 PM<br>
<b>Subject: </b>RE: [#2497167] - 8251629169 - complaint</span>
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<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Hi
<a id="OWAAM9581E5F0759A4EB5BE20F3C72A60D322" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Shakeeb Arsalan</span></a>
<a id="OWAAM89E880725FDB4085A6591CE31D8914C6" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Apoorv Joshi</span></a>
<a id="OWAAM37078AE5E876423AAD4084F62039141A" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Manish Kumar</span></a>,</span></div>
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<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Please communicate the customer the same as below.</span></div>
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<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Regards,</span></div>
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<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Faraz Lohani</span></div>
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<b><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>From:</span></b><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'> Mohamed Shabaz
 Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, June 28, 2021 3:39 PM<br>
<b>To:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Tejinder Singh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Homecentre &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Murugapandian Mani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Wasim Qureshi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2497167] - 8251629169 - complaint</span>
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<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Hi Faraz,</span></div>
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<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>As per trail email below, Tejinder has mentioned that arm of the sofa got damaged due to misuse &amp; is not
 repairable.</span></div>
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<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>We will not be able to return the item as damage is due to misuse.</span></div>
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<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Thanks and Regards,</span></div>
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<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Mohamed Shabaz Khan</span></div>
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<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Ext. No: 5344</span></div>
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<b><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>From:</span></b><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'> Faraz Lohani
 &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, June 28, 2021 3:29 PM<br>
<b>To:</b> Tejinder Singh &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Homecentre &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Karthik Thirumurthy
 &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Murugapandian Mani &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Wasim Qureshi
 &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Mohamed Shabaz Khan &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2497167] - 8251629169 - complaint</span>
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<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Attaching the images for your reference:</span></div>
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<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Regards,</span></div>
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<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Faraz Lohani</span></div>
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<b><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>From:</span></b><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'> Faraz Lohani
 &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, June 28, 2021 3:28 PM<br>
<b>To:</b> Tejinder Singh &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Homecentre &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Karthik Thirumurthy
 &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Murugapandian Mani &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Wasim Qureshi
 &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Mohamed Shabaz Khan &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2497167] - 8251629169 - complaint</span>
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<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Hi 
<a id="OWAAM8855B1674C0A439583D7BB88A4B36049" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Mohamed Shabaz Khan</span></a>,</span></div>
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<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Need your advice and assistance here as per the order number mentioned above the customer has an issue
 with the item 162619145 - - Captus 3-Seater Fabric Corner Sofa Bed with Storage, which he claims to have been damaged in assembly or delivery and wanted to be changed and inspected. Our team went for the inspection and as per them
<b>the sofa got damaged due to misuse &amp; not repairable. </b></span></div>
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<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>I called the customer, but he is still wanting to exchange the item as he claims it was damaged during
 the assembly of the item.</span></div>
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<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>The amount of the item is 199 KWD, and this is the only order from the customer.</span></div>
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<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Regards,</span></div>
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<b><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>From:</span></b><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'> Tejinder
 Singh &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Tuesday, June 15, 2021 8:28 AM<br>
<b>To:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Homecentre &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Karthik Thirumurthy
 &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Murugapandian Mani &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Wasim Qureshi
 &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2497167] - 8251629169 - complaint</span>
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<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'> </span></div>
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<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Hi
<a id="OWAAM3681576C8DF943E6AE174985C52D87BC" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Faraz Lohani</span></a></span></div>
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<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'> </span></div>
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<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>As per inspection team arm of the sofa got damaged due to misuse &amp; not repairable.</span></div>
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<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Regards,</span></div>
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<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Tejinder Singh.</span></div>
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<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'> </span></div>
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<b><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>From:</span></b><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'> Tejinder
 Singh <br>
<b>Sent:</b> Sunday, June 06, 2021 2:44 PM<br>
<b>To:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Homecentre &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Karthik Thirumurthy
 &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Murugapandian Mani &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Wasim Qureshi
 &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2497167] - 8251629169 - complaint</span>
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<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'> </span></div>
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<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Hi
<a id="OWAAMFFE21189F8704104B311D805D64AFDF0" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Faraz Lohani</span></a></span></div>
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<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'> </span></div>
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<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Will Schedule someone to check &amp; re fix the issue with this week.</span></div>
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<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Regards,</span></div>
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<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Tejinder Singh.</span></div>
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<b><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>From:</span></b><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'> Faraz Lohani
<br>
<b>Sent:</b> Sunday, June 06, 2021 1:24 PM<br>
<b>To:</b> Homecentre &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Karthik Thirumurthy &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
 Tejinder Singh &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Murugapandian Mani &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Wasim
 Qureshi &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2497167] - 8251629169 - complaint</span>
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<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'> </span></div>
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<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Hi
<a id="OWAAMC9021C0E3A2340A6AFEE900657AF46BB" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Tejinder Singh</span></a>
<a id="OWAAM04CBB33B331B4D30A0A26E8FF090ADC9" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Murugapandian Mani</span></a>
<a id="OWAAMBE5B7688D3CE4249904C7A24A93F2C42" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Wasim Qureshi</span></a>,</span></div>
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<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'> </span></div>
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<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Please do the needful for the below mentioned customer issue.</span></div>
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<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'> </span></div>
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<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Thankyou and Regards,</span></div>
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<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Faraz Lohani</span></div>
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<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Customer Support Associate</span></div>
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<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Customer Service</span></div>
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<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a></span></div>
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<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'> </span></div>
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<b><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>From:</span></b><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'> Faraz Lohani
 &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Monday, May 31, 2021 12:59 AM<br>
<b>To:</b> Homecentre &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Karthik Thirumurthy &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
 Tejinder Singh &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Murugapandian Mani &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Wasim
 Qureshi &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2497167] - 8251629169 - complaint</span>
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<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'> </span></div>
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<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Hi
<a id="OWAAM6ED843A096A549E6B63239A0C723AF62" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Tejinder Singh</span></a>
<a id="OWAAM8D92212C7B9540B7B1FE0A1D613F3853" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Murugapandian Mani</span></a>,</span></div>
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<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'> </span></div>
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<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Please assist in the below mentioned case of the damaged received by the customer.</span></div>
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<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'> </span></div>
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<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Thankyou and Regards,</span></div>
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<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Faraz Lohani</span></div>
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<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Customer Support Associate</span></div>
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<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Customer Service</span></div>
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<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a></span></div>
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<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'> </span></div>
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<b><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>From:</span></b><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'> Homecentre
 &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Thursday, May 27, 2021 5:10 PM<br>
<b>To:</b> Karthik Thirumurthy &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Tejinder Singh &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
 Murugapandian Mani &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Wasim Qureshi &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#2497167] - 8251629169 - complaint</span>
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<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'> </span></div>
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<b><i><span style='font-size:13.5pt;font-family:"Arial",sans-serif;color:indianred'>External email sender, please take precaution.</span></i></b><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'></span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:black">Hi Team,</span><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'></span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:black"> </span><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'></span>
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<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">
<span style="font-size:10.5pt;font-family:-apple-system;color:black">Any Update??<br>
<br>
Problem Statement:  Home Centre TEAM WWD damaged item<br>
<br>
Order Date : 16/04/2021<br>
<br>
Order ID: 8251629169<br>
Tracking ID: 16461318251629169<br>
Assistance Required: Damaged Item Received<br>
<br>
Issue Description: Customer emailed us informing that he/she received the item on 02/05/2021  but the item which they received is damaged,  the sofa. Screws are out and foot/leg is not aligned properly. customer also provided us the picture of damaged item.<br>
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The customer is asking for the team to visit and check the mentioned concern.<br>
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Regards,<br>
Nikhil.</span><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'></span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:black"><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">2497167:1125156</span><span style="font-size:10.5pt;font-family:-apple-system;color:black">
</span><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'></span>
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
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