Subject: FW: Bank Transfer - 2000350753
From: Jessie Caparas <[email-masked]>
To: Ahmed Ibrahim Waheed Mohamed <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Date: Mon, 5 Jul 2021 06:48:16 +0000

Hi @Ahmed Ibrahim Waheed Mohamed<mailto:[email-masked]>

Can you please advise on the below case?

Customer still claims no refund was received.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Shakeeb Arsalan <[email-masked]>
Sent: Sunday, June 27, 2021 8:10 AM
To: Ahmed Ibrahim Waheed Mohamed <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Shinoda Fayez <[email-masked]>; Jessie Caparas <[email-masked]>; Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Manish Kumar <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>; Akshay Berry <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; Fatma Maher <[email-masked]>; Phebe Eshak Farahat Rizk <[email-masked]>
Subject: Re: Bank Transfer - 2000350753

External email sender, please take precaution.
Hi Ahmed,

sorry for the last message was sent by mistake.
PFA the customer shared with us bank statement and claiming that he did not receive the refund

Can you check and update ?

If the amount transferred then pls share RRN with us in order to forwrd the same to the customer and ask him to check with his bank.

Regards
shakeeb

________________________________
From: "Ahmed Ibrahim Waheed Mohamed" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Alinaqi Bhavnagri" <[email-masked]<mailto:[email-masked]>>, "Shinoda Fayez" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Malik Ismail" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]<mailto:[email-masked]>>, "Malik Ismail" <[email-masked]<mailto:[email-masked]>>, "Fatma Maher" <[email-masked]<mailto:[email-masked]>>, "Phebe Eshak Farahat Rizk" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, April 14, 2021 5:14:01 PM
Subject: RE: Bank Transfer - 2000350753

Hi Apoorv

Kindly note

This  Refund transfer is done our side and interfaced in customer account Also

As per bank Statement  below

Kindly check with the customer and confirm to us please

Bank reference
Narrative
Customer reference
TRN type
Value date
Credit amount
Debit amount
Time
Post date
TT NSCE64582   N
MONA MUHAMMAD NAJEEB ABDEL FATTAH GE10407123944200 /EG710002025502550333000029645 OTHERS (MUST BE VERY SPECIFIC) REFUND 2000350753 MONA MUHAMMAD NAJEEB ABDEL FATTAH CHARGE WAIVED
001128529001
TFR-
07/04/2021

-1,316.00
18:34
07/04/2021

Best Regardes
Ahmed Ibrahim | Finance Assistant
Orient International Trading Ltd | Landmark Group
Mirage Mall, 1st Settlement, Suez Road, New Cairo, Egypt
Tel: +2 010 260 999 00 | +2 010 260 999 11 | Fax: +2 010 260 948 48
Mob +201097974679
www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C32f66aa0be10473ea35208d939217d99%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637603638297028411%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=OIZaZhnaAsUuBX4qdpKWTdO6nsqhaFT6SJ8kUWqK8ew%3D&reserved=0>

From: Alinaqi Bhavnagri <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, April 13, 2021 2:07 PM
To: Phebe Eshak Farahat Rizk <[email-masked]<mailto:[email-masked]>>; Ahmed Ibrahim Waheed Mohamed <[email-masked]<mailto:[email-masked]>>
Cc: Shinoda Fayez <[email-masked]<mailto:[email-masked]>>
Subject: FW: Bank Transfer - 2000350753

Dear Phebe/ahmed,
Can you please check and reply.

Alinaqi Bhavnagri  | DGM Finance
Orient International Trading | Landmark Group
Mirage Mall | 1st Settlement | New Cairo | Cairo | Egypt
Mob: +20102 307 0555| www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C32f66aa0be10473ea35208d939217d99%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637603638297028411%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=OIZaZhnaAsUuBX4qdpKWTdO6nsqhaFT6SJ8kUWqK8ew%3D&reserved=0>

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, April 13, 2021 1:59 PM
To: Alinaqi Bhavnagri <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Phebe Eshak Farahat Rizk <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Fatma Maher <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: Re: Bank Transfer - 2000350753

External email sender, please take precaution.
Dear Alinaqi,

Kindly advise if any update on the below case.

Regards,
Apoorv

________________________________
From: "Alinaqi Bhavnagri" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Phebe Eshak Farahat Rizk" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Fatma Maher" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, April 7, 2021 5:55:57 PM
Subject: RE: Bank Transfer - 2000350753

Dear Phebe,
Can you check what is the status of the below transfer?
Alinaqi Bhavnagri  | DGM Finance
Orient International Trading | Landmark Group
Mirage Mall | 1st Settlement | New Cairo | Cairo | Egypt
Mob: +20102 307 0555| www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C32f66aa0be10473ea35208d939217d99%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637603638297038364%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=QBRMzMRhMa73mfC4JvfP7LrAPNQ%2F1bli0TP3Lgt5znQ%3D&reserved=0>

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, April 7, 2021 2:24 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Alinaqi Bhavnagri <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Fatma Maher <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: Re: Bank Transfer - 2000350753

External email sender, please take precaution.
Hi Jessie,

Kindly assist to get the below bank transfer done. Case pending since 2020. Bank Transfer Ticket: 00120042

Thank you for your help!

Regards,
Apoorv
________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Alinaqi Bhavnagri" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Ezzaldeen Mahyoub" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, March 14, 2021 8:57:44 PM
Subject: Bank Transfer - 2000350753

Hi Team,

With reference to the order number: 2000350753

Kindly assist to process bank transfer for the following ticket: 00120042. Bank details are as follows and My Credits are removed already from customer's account:

Customer name: Mona Muhammad Najeeb Abdel Fattah Al-Hamamsi
Bank name: Egypt bank
Bank branch: Ras Al Barr
Account number:  2550333000029645
Iban number: EG710002025502550333000029645
Account type: Current

Please look into this and assist, case pending since Nov 2020.

Thank you for your help!

Regards,
Apoorv

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C32f66aa0be10473ea35208d939217d99%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637603638297038364%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=QBRMzMRhMa73mfC4JvfP7LrAPNQ%2F1bli0TP3Lgt5znQ%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com