Subject: Re: Missing items / Refund approval // 6318163978
From: Prakash Iyangar <[email-masked]>
To: Jessie Caparas <[email-masked]>, Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>, Poovanna KBelliyappa <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, AHMED OMER <[email-masked]>
Date: Sun, 4 Jul 2021 16:24:09 +0000

Approved. But can we get a POD?

Get Outlook for iOS<https://aka.ms/o0ukef>
________________________________
From: Jessie Caparas <[email-masked]>
Sent: Sunday, July 4, 2021 8:23:41 PM
To: Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Prakash Iyangar <[email-masked]>; Poovanna KBelliyappa <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; AHMED OMER <[email-masked]>
Subject: RE: Missing items / Refund approval // 6318163978

@Prakash Iyangar<mailto:[email-masked]>

Customer claims this item 163051388 worth SAR 680 has not been delivered.

As per the courier team, the complete shipment was delivered.

Please advise if we can refund?

This is the customer’s 3rd order with us.

FYI @Poovanna KBelliyappa<mailto:[email-masked]>

Thank you and Kind Regards,

Jessie Caparas

T: +97145172087

From: Manish Kumar <[email-masked]>
Sent: Friday, July 2, 2021 11:31 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; AHMED OMER <[email-masked]>
Subject: Re: Missing items / Refund approval // 6318163978

External email sender, please take precaution.

Hi Team,

Please adivise on below.

Regards,

Manish

________________________________

From: "Ebrahim" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, June 24, 2021 2:34:39 PM
Subject: Missing items / Refund approval // 6318163978

Hi Team,

Problem Statement: Missing items / Refund approval

Order Date : Jun 12, 2021

Order ID: 6318163978

Tracking ID: Z4461020

Total Price: SAR680

Concept: MAX

Assistance Required: Need missing items

Issue Description: Customer placed order for 6 items but as per the customer has only received 2 items, Under the consignment details we can see that all 6 items have been shipped from our side.

The missing items are

163051388 - - Solid Hardcase Trolley Bag with Wheels and Retractable Handle - 49x29x74 cms (Qty 4)

Case history : The customer reached out to us on June 16, 2021. and it has been escalated to courier team and they have responded that all pieces delivered to customer .

Customer's history : The customer is with us since 10/28/20 and this is his 3rd order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards,

Ebrahim Hageb

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