Subject: Refund Approval //6304230948
From: "Ebrahim Abduljalil. Qasem" <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Date: Sun, 4 Jul 2021 02:32:39 -0700 (MST)

Hi Team 

Problem Statement :Refund Approval 

Order Date :May 2, 2021 
Order ID: 6304230948 
RMA : 1000974243 
Total Price : ​156.03 
Concept : ​BABYSHOP 

Issue Description : The Customer created return request and returned the Items (163074564 & 162180479 & 162917557) and we had asked for the AWB from the customer but she said that it hasn't been shared with her, and we has escalated to the warehouse to confirm if the above items have been received and they have responded saying that Shipment still Not Received from Courier, Kindly check with Courier for the shipment. 

Case history : The customer reached out to us on Jun 5, 2021 and the case has further been escalated to warehouse to confirm if the above items have been received and they have responded saying that Shipment still Not Received from Courier, Kindly check with Courier for the shipment. 

Customer's history : The customer is with us since 4/12/20and this is her 4th order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ebrahim Hageb