Subject: Re: Missing items / Refund approval // 6318163978
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Manish Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, AHMED OMER <[email-masked]>
Date: Sun, 4 Jul 2021 02:18:33 -0700 (MST)

Hi Jessie, 

Please assist to check on the below case. 

Regards, 
Apoorv 

From: "Manish Kumar" <[email-masked]> 
To: "escalations dxbteam" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "AHMED OMER" <[email-masked]> 
Sent: Friday, July 2, 2021 1:00:46 PM 
Subject: Re: Missing items / Refund approval // 6318163978 

Hi Team, 

Please adivise on below. 

Regards, 
Manish 

From: "Ebrahim" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Thursday, June 24, 2021 2:34:39 PM 
Subject: Missing items / Refund approval // 6318163978 

Hi Team, 

Problem Statement: Missing items / Refund approval 
Order Date : Jun 12, 2021 
Order ID: 6318163978 
Tracking ID: Z4461020 
Total Price: SAR680 
Concept: MAX 

Assistance Required: Need missing items 

Issue Description: Customer placed order for 6 items but as per the customer has only received 2 items, Under the consignment details we can see that all 6 items have been shipped from our side. 

The missing items are 
163051388 - - Solid Hardcase Trolley Bag with Wheels and Retractable Handle - 49x29x74 cms (Qty 4) 

Case history : The customer reached out to us on June 16, 2021. and it has been escalated to courier team and they have responded that all pieces delivered to customer . 

Customer's history : The customer is with us since 10/28/20 and this is his 3rd order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ebrahim Hageb