Subject: Re: Refund Approval // 6298955738//6300085054//6300583335
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Ebrahim <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sun, 4 Jul 2021 01:03:11 -0700 (MST)

Hi Team, 

Please assist on the below case. Thank you for your help! 

Regards, 
Apoorv 

From: "Ebrahim" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Sunday, July 4, 2021 1:29:23 PM 
Subject: Refund Approval // 6298955738//6300085054//6300583335 

Hi Team 

Problem Statement :Refund Approval 

Order Date : Apr 20, 2021 
Order ID: 6298955738 
Tracking ID : ​46712145185 
RMA : 1000858257 
Total Price : ​43.49 
Concept : ​Centrepoint 

Order Date : Apr 23, 2021 
Order ID: 6300085054 
Tracking ID : ​46712057943 
RMA : 1000854769 
Total Price : ​79 
Concept : ​Centrepoint 

Order Date : Apr 24, 2021 
Order ID: 6300583335 
Tracking ID : ​46712057836 
RMA : 1000854768 
Total Price : ​129 
Concept : ​Centrepoint 

Issue Description : The Customer created return request on 4/30/21,returned the Items and we had asked for the AWB from the customer but he said that it hasn't been shared with him, and we have checked also oracle but not received any. 

Case history : The customer reached out to us on Jun 30, 2021 and the case has further been checked also oracle but not received any. 

Customer's history : The customer is with us since 7/20/19 and this is his 50th order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ebrahim Hageb