Subject: RE: Amount Deduction // 6287934487
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Malik Ismail <[email-masked]>, Escalations Dxbteam <[email-masked]>, Bhaskar Mandelia <[email-masked]>, Manish Kumar <[email-masked]>, Ramesh Gottimukkala <[email-masked]>, Shakeeb Arsalan <[email-masked]>, YoussefAm <[email-masked]>, AhmadAlaw <[email-masked]>, "Alexander Gomes" <[email-masked]>
Date: Sat, 3 Jul 2021 06:46:06 +0000

@Apoorv Joshi<mailto:[email-masked]>

Please find the attached email.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Friday, July 2, 2021 3:31 PM
To: Jessie Caparas <[email-masked]>
Cc: Malik Ismail <[email-masked]>; Escalations Dxbteam <[email-masked]>; Bhaskar Mandelia <[email-masked]>; Manish Kumar <[email-masked]>; Ramesh Gottimukkala <[email-masked]>; Shakeeb Arsalan <[email-masked]>; YoussefAm <[email-masked]>; AhmadAlaw <[email-masked]>; Alexander Gomes <[email-masked]>
Subject: Re: Amount Deduction // 6287934487

External email sender, please take precaution.
Hi Jessie,

Please advise if any update on the below.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Bhaskar Mandelia" <[email-masked]<mailto:[email-masked]>>
To: "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Ramesh Gottimukkala" <[email-masked]<mailto:[email-masked]>>
Cc: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "YoussefAm" <[email-masked]<mailto:[email-masked]>>, "AhmadAlaw" <[email-masked]<mailto:[email-masked]>>, "Alexander Gomes" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, June 20, 2021 4:26:43 PM
Subject: RE: Amount Deduction // 6287934487

+ Alex

@Ramesh Gottimukkala<mailto:[email-masked]> - Pls take it up for closure.

From: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, June 20, 2021 2:53 PM
To: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Bhaskar Mandelia <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; YoussefAm <[email-masked]<mailto:[email-masked]>>; Ahmad Alawneh <[email-masked]<mailto:[email-masked]>>
Subject: RE: Amount Deduction // 6287934487

Hi @Bhaskar Mandelia<mailto:[email-masked]>,

Please assist to process refund to customer. 6287934487 - AWB 46418725496

Order is COD and already updated as NDR in our system. Payment done through Aramex app.

Regards,
Malik
From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, June 20, 2021 1:35 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; YoussefAm <[email-masked]<mailto:[email-masked]>>; Ahmad Alawneh <[email-masked]<mailto:[email-masked]>>
Subject: Re: Amount Deduction // 6287934487

External email sender, please take precaution.
Hi Malik,

Please check if there is further update on the below to get this case closed.

Thank you for your help.

Regards,
Manish

________________________________
From: "Ahmad Alawneh" <[email-masked]<mailto:[email-masked]>>
To: "malik ismail" <[email-masked]<mailto:[email-masked]>>, "jessie caparas" <[email-masked]<mailto:[email-masked]>>, "Ramesh Gottimukkala" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "YoussefAm" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, June 14, 2021 4:53:33 PM
Subject: RE: Amount Deduction // 6287934487

Hi,

This is should be done by your end as we have transferred the amount to LMG

Regards,
Ahmad Alawneh

From: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Sent: Monday, June 14, 2021 11:47 AM
To: Ahmad Alawneh <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Youssef Amr <[email-masked]<mailto:[email-masked]>>
Subject: RE: Amount Deduction // 6287934487

Hi @Ahmad Alawneh<mailto:[email-masked]>,

Please confirm if refund is done to customer.

From: Ahmad Alawneh <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, June 13, 2021 2:56 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Youssef Amr <[email-masked]<mailto:[email-masked]>>
Subject: RE: Amount Deduction // 6287934487

External email sender, please take precaution.
Hello Dears,

This is already transferred to you. Attached FYI

Regards,
Ahmad Alawneh

From: Ahmad Alawneh
Sent: Sunday, June 13, 2021 10:54 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: RE: Amount Deduction // 6287934487

Hello Team,

Will revert back to you by today

Regards,
Ahmad Alawneh

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, June 13, 2021 10:18 AM
To: Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Ahmad Alawneh <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: FW: Amount Deduction // 6287934487
Importance: High

External email: avoid to open links or attachments unless sender is known and content is relevant..

@Ramesh Gottimukkala<mailto:[email-masked]> @Ahmad Alawneh<mailto:[email-masked]>

Please update us on this case.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Friday, June 11, 2021 3:39 PM
To: Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; AhmadAlaw <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; YoussefAm <[email-masked]<mailto:[email-masked]>>; AbdulrahmanMoha <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; ArishLaila <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>
Subject: Re: Amount Deduction // 6287934487

External email sender, please take precaution.
Hi

Any update ?

Regards
shakeeb

________________________________
From: "ramesh gottimukkala" <[email-masked]<mailto:[email-masked]>>
To: "AhmadAlaw" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "YoussefAm" <[email-masked]<mailto:[email-masked]>>, "AbdulrahmanMoha" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Arish Laila" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, June 9, 2021 8:12:28 PM
Subject: RE: Amount Deduction // 6287934487

@Ahmad Alawneh<mailto:[email-masked]> Please check and do the needful

Thanks

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, June 9, 2021 1:17 PM
To: Youssef Amr <[email-masked]<mailto:[email-masked]>>; Abdulrahman Mohamad (SA) <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; ArishLaila <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: FW: Amount Deduction // 6287934487
Importance: High

@Youssef Amr<mailto:[email-masked]> @Abdulrahman Mohamad (SA)<mailto:[email-masked]>

Customer has attached screenshots/proof of online payment.

Have we shared this payment to Landmark?

@Ramesh Gottimukkala<mailto:[email-masked]> @ArishLaila<mailto:[email-masked]> FYI

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, June 9, 2021 1:49 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Ebrahim <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: Re: Amount Deduction // 6287934487

External email sender, please take precaution.
Hi Team,

Please assist to investigate on the below case.

Regards,
Apoorv

________________________________
From: "Ebrahim" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, June 4, 2021 3:28:57 PM
Subject: Amount Deduction // 6287934487

Hi Team,

Problem Statement: Amount Deduction
Order Date : Mar 24, 2021
Order ID: 6287934487
Tracking ID: 46418725496

Reference ID: 101046192758821
Date: 29/03/2021
Amount: SAR745.94
Email ID: [email-masked]<mailto:[email-masked]>

Order was COD and NDR but customer mentioned paying online for the order. Attached are the bank statement showing the deduction by the courier partner. Already escalated to Aramex regarding the same but getting no updates from them.

Kindly assist to get this investigated and refunded to the customer.

Thank you for your help!

Regards,
Ebrahim Hageb

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C7fa4229f899a4b4dc12808d93d4cd1d2%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637608222455317060%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=0qBktrcnuRBKvUrHQ0US4Ywzh6lJ%2FaFeVQWcR2BJcSo%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C7fa4229f899a4b4dc12808d93d4cd1d2%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637608222455317060%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=0qBktrcnuRBKvUrHQ0US4Ywzh6lJ%2FaFeVQWcR2BJcSo%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C7fa4229f899a4b4dc12808d93d4cd1d2%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637608222455327032%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ousipSbzzAv%2ByAd4UaVCqiQw%2FD2b6pnjZX6KFqoeBV4%3D&reserved=0>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: Amount Deduction // 6287934487
From: Imtiaz Latif <[email-masked]>
To: Ramesh Gottimukkala <[email-masked]>, Ahmad Alawneh <[email-masked]>, Mohammed Ejas <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, Sanad Zawaneh <[email-masked]>
Cc: Bhaskar Mandelia <[email-masked]>, Malik Ismail <[email-masked]>, Jessie Caparas <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, Claudine Maksoud <[email-masked]>, Youssef Amr <[email-masked]>, "Alexander Gomes" <[email-masked]>, Pawan Kaura <[email-masked]>
Date: Mon, 21 Jun 2021 14:54:45 +0000

External email sender, please take precaution.

Dears,

Please note amount refunded on same card & it will take 5-7 Business days to reflect in customer statement.

Thanks

Imtiaz Latif

From: Ramesh Gottimukkala <[email-masked]>
Sent: Monday, June 21, 2021 9:14 AM
To: Ahmad Alawneh <[email-masked]>; Mohammed Ejas <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; Imtiaz Latif <[email-masked]>; Sanad Zawaneh <[email-masked]>
Cc: Bhaskar Mandelia <[email-masked]>; Malik Ismail <[email-masked]>; Jessie Caparas <[email-masked]>; Mustehsan Siddiqui <[email-masked]>; Claudine Maksoud <[email-masked]>; Youssef Amr <[email-masked]>; Alexander Gomes <[email-masked]>; Pawan Kaura <[email-masked]>
Subject: RE: Amount Deduction // 6287934487

Dear @Imtiaz Latif<mailto:[email-masked]>

Please confirm

@Sanad Zawaneh<mailto:[email-masked]> In future how we will get to know these type of cases come across

As discussed could you please check last month data and do let us know the RCA

Thanks

From: Ahmad Alawneh <[email-masked]<mailto:[email-masked]>>
Sent: Monday, June 21, 2021 8:20 AM
To: Mohammed Ejas <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; Imtiaz Latif <[email-masked]<mailto:[email-masked]>>
Cc: Bhaskar Mandelia <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Claudine Maksoud <[email-masked]<mailto:[email-masked]>>; Youssef Amr <[email-masked]<mailto:[email-masked]>>; Alexander Gomes <[email-masked]<mailto:[email-masked]>>; Pawan Kaura <[email-masked]<mailto:[email-masked]>>
Subject: RE: Amount Deduction // 6287934487

External email sender, please take precaution.

Hello @Imtiaz Latif<mailto:[email-masked]>

Please confirm once done, also pls issue the debit note for the same amount under LM account.

Regards,

Ahmad Alawneh

From: Mohammed Ejas
Sent: Sunday, June 20, 2021 5:07 PM
To: Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Ahmad Alawneh <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; Ahmad Alawneh <[email-masked]<mailto:[email-masked]>>; Imtiaz Latif <[email-masked]<mailto:[email-masked]>>
Cc: Bhaskar Mandelia <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Claudine Maksoud <[email-masked]<mailto:[email-masked]>>; Youssef Amr <[email-masked]<mailto:[email-masked]>>; Alexander Gomes <[email-masked]<mailto:[email-masked]>>; Pawan Kaura <[email-masked]<mailto:[email-masked]>>
Subject: RE: Amount Deduction // 6287934487

Dear @Imtiaz Latif<mailto:[email-masked]>

Please do the needful to arrange the refund to consignee for WB-46418725496

RUH

SHRH<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.aramex.net%2Finfoaxs%2Ftracking_updates_details.asp%3FPINumberID%3D22&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cdb64b27827f84a2d937908d934c483a9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637598840897735697%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=NXEK0lleqVJiQ9p2Gd%2B5%2BIHrDQFjn6h6Y4Ej9VdP5no%3D&reserved=0>

RTRN

        4

Rtn HAWB 46213607230

        FirozAh

Return Module

04/13/21 1138

04/13/21 1038

JED

SHUP<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.aramex.net%2Finfoaxs%2Ftracking_updates_details.asp%3FPINumberID%3D532&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cdb64b27827f84a2d937908d934c483a9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637598840897735697%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=RnkRBZf0481qEzwdj9lgUSjfA3%2FBIrKFKrZmlFd2Oqc%3D&reserved=0>

COLN

        1

Amount Collected - RV:JED/2021/730939

COD | Payment Method: Online

966552969083

InfoAXS

03/29/21 1309

03/29/21 1209

Regards..

From: Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, June 20, 2021 3:53 PM
To: Ahmad Alawneh <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; Ahmad Alawneh <[email-masked]<mailto:[email-masked]>>; Mohammed Ejas <[email-masked]<mailto:[email-masked]>>
Cc: Bhaskar Mandelia <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Claudine Maksoud <[email-masked]<mailto:[email-masked]>>; Youssef Amr <[email-masked]<mailto:[email-masked]>>; Alexander Gomes <[email-masked]<mailto:[email-masked]>>; Pawan Kaura <[email-masked]<mailto:[email-masked]>>
Subject: RE: Amount Deduction // 6287934487

Dear Mahmoud

Please find below resolution

1.      Customer paid amount through Aramex portal which is 716 SR.
2.      Post payment Aramex did 3 attempts where customer did not respond and AWB marked as return.
3.      Aramex transferred amount to landmark in COD Remittance on 28th March (Attached the mail for confirmation).
4.      Since the order is COD and it is marked return, landmark cannot do refund to customer.
5.      @Ahmad Alawneh<mailto:[email-masked]> @Mohammed Ejas<mailto:[email-masked]> Please do refund to customer and update us from Aramex.
6.      @Ahmad Alawneh<mailto:[email-masked]> You can share Debit note which will be approved by us for closing this issue

Thanks you for your support

From: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, June 20, 2021 3:27 PM
To: Pawan Kaura <[email-masked]<mailto:[email-masked]>>
Cc: Bhaskar Mandelia <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Ahmad Alawneh <[email-masked]<mailto:[email-masked]>>; Claudine Maksoud <[email-masked]<mailto:[email-masked]>>; Youssef Amr <[email-masked]<mailto:[email-masked]>>; Alexander Gomes <[email-masked]<mailto:[email-masked]>>
Subject: RE: Amount Deduction // 6287934487

Hi @Pawan Kaura<mailto:[email-masked]>

Please assist we are not getting any help for below !!

From: Mahmoud Emadeldin Mahmoud Elsayed
Sent: Monday, June 14, 2021 5:57 PM
To: Ahmad Alawneh <[email-masked]<mailto:[email-masked]>>; Claudine Maksoud <[email-masked]<mailto:[email-masked]>>; Youssef Amr <[email-masked]<mailto:[email-masked]>>; Alexander Gomes <[email-masked]<mailto:[email-masked]>>
Cc: Bhaskar Mandelia <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Subject: RE: Amount Deduction // 6287934487

Hi Aramex team  & SCM

Order register as COD on our Ecommerce system and same failed to deliver , no refund will be processed for RTO COD order.

We cant refund the Cnee to his PayPal account again, refund should be processed from Aramex, and COD reconciliation happing for delivered shipment only.

Request you please process the refund for mention RTO shipment.

Mahmoud

From: Ahmad Alawneh <[email-masked]<mailto:[email-masked]>>
Sent: Monday, June 14, 2021 3:24 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Youssef Amr <[email-masked]<mailto:[email-masked]>>
Subject: RE: Amount Deduction // 6287934487

External email sender, please take precaution.

Hi,

This is should be done by your end as we have transferred the amount to LMG

Regards,

Ahmad Alawneh

From: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Sent: Monday, June 14, 2021 11:47 AM
To: Ahmad Alawneh <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Youssef Amr <[email-masked]<mailto:[email-masked]>>
Subject: RE: Amount Deduction // 6287934487

Hi @Ahmad Alawneh<mailto:[email-masked]>,

Please confirm if refund is done to customer.

From: Ahmad Alawneh <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, June 13, 2021 2:56 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Youssef Amr <[email-masked]<mailto:[email-masked]>>
Subject: RE: Amount Deduction // 6287934487

External email sender, please take precaution.

Hello Dears,

This is already transferred to you. Attached FYI

Regards,

Ahmad Alawneh

From: Ahmad Alawneh
Sent: Sunday, June 13, 2021 10:54 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: RE: Amount Deduction // 6287934487

Hello Team,

Will revert back to you by today

Regards,

Ahmad Alawneh

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, June 13, 2021 10:18 AM
To: Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Ahmad Alawneh <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: FW: Amount Deduction // 6287934487
Importance: High

External email: avoid to open links or attachments unless sender is known and content is relevant..

@Ramesh Gottimukkala<mailto:[email-masked]> @Ahmad Alawneh<mailto:[email-masked]>

Please update us on this case.

Thank you and Kind Regards,

Jessie Caparas

T: +97145172087

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Friday, June 11, 2021 3:39 PM
To: Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; AhmadAlaw <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; YoussefAm <[email-masked]<mailto:[email-masked]>>; AbdulrahmanMoha <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; ArishLaila <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>
Subject: Re: Amount Deduction // 6287934487

External email sender, please take precaution.

Hi

Any update ?

Regards
shakeeb

  _____

From: "ramesh gottimukkala" <[email-masked]<mailto:[email-masked]>>
To: "AhmadAlaw" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "YoussefAm" <[email-masked]<mailto:[email-masked]>>, "AbdulrahmanMoha" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Arish Laila" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, June 9, 2021 8:12:28 PM
Subject: RE: Amount Deduction // 6287934487

@Ahmad Alawneh<mailto:[email-masked]> Please check and do the needful

Thanks

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, June 9, 2021 1:17 PM
To: Youssef Amr <[email-masked]<mailto:[email-masked]>>; Abdulrahman Mohamad (SA) <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; ArishLaila <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: FW: Amount Deduction // 6287934487
Importance: High

@Youssef Amr<mailto:[email-masked]> @Abdulrahman Mohamad (SA)<mailto:[email-masked]>

Customer has attached screenshots/proof of online payment.

Have we shared this payment to Landmark?

@Ramesh Gottimukkala<mailto:[email-masked]> @ArishLaila<mailto:[email-masked]> FYI

Thank you and Kind Regards,

Jessie Caparas

T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, June 9, 2021 1:49 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Ebrahim <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: Re: Amount Deduction // 6287934487

External email sender, please take precaution.

Hi Team,

Please assist to investigate on the below case.

Regards,

Apoorv

  _____

From: "Ebrahim" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, June 4, 2021 3:28:57 PM
Subject: Amount Deduction // 6287934487

Hi Team,

Problem Statement: Amount Deduction

Order Date : Mar 24, 2021

Order ID: 6287934487

Tracking ID: 46418725496

Reference ID: 101046192758821

Date: 29/03/2021

Amount: SAR745.94

Email ID: [email-masked]<mailto:[email-masked]>

Order was COD and NDR but customer mentioned paying online for the order. Attached are the bank statement showing the deduction by the courier partner. Already escalated to Aramex regarding the same but getting no updates from them.

Kindly assist to get this investigated and refunded to the customer.

Thank you for your help!

Regards,

Ebrahim Hageb

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cdb64b27827f84a2d937908d934c483a9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637598840898024416%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ZZFld0i0iyWwQGs8hJ1MTwH266w9UjgMjI20%2FK9Ltgk%3D&reserved=0>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cdb64b27827f84a2d937908d934c483a9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637598840898034371%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=97itYHfmBI6il6W%2FdU6PRwjn5vrJKbv5ag7%2Fr4mQ%2BG8%3D&reserved=0>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cdb64b27827f84a2d937908d934c483a9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637598840898034371%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=97itYHfmBI6il6W%2FdU6PRwjn5vrJKbv5ag7%2Fr4mQ%2BG8%3D&reserved=0>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cdb64b27827f84a2d937908d934c483a9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637598840898044328%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=oRYpKV5CcsYwiu5cvTTWjUeWwTwLY%2FP1hIPMMHcayeU%3D&reserved=0>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cdb64b27827f84a2d937908d934c483a9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637598840898044328%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=oRYpKV5CcsYwiu5cvTTWjUeWwTwLY%2FP1hIPMMHcayeU%3D&reserved=0>

Subject: RE: Amount Deduction // 6287934487
From: Mutaz Sheikhyasin <[email-masked]>
To: Imtiaz Latif <[email-masked]>
Cc: Mohammed Ejas <[email-masked]>, Community - COD Shared Services Center <[email-masked]>
Date: Mon, 21 Jun 2021 13:01:12 +0000

Refund done

Thanks & Regards,

Mutaz Sheikh Yassin

Accounting Team Leader - Overhead Team

Aramex International - Global Support Office, Amman

school.magnets.boss

Tel +962 6 551 5111 Ext. 1116 - Fax +962 6 552 7461

aramex.com<http://www.aramex.com/>

From: Imtiaz Latif <[email-masked]>
Sent: Monday, June 21, 2021 11:15 AM
To: Mutaz Sheikhyasin <[email-masked]>
Cc: Mohammed Ejas <[email-masked]>; Community - COD Shared Services Center <[email-masked]>
Subject: FW: Amount Deduction // 6287934487

Dear @Mutaz Sheikhyasin<mailto:[email-masked]>,

Please refund below transaction & confirm once done.

Open<javascript:OpenDetailsWindow('3c9d44d6-5a55-4978-87e3-10744b0faf85','A')> | Reconcile

PAYPAL

xxxx

PayPal

Authorize

190.93

USD

190.93

SA

Shipment...

JED

Aramex A...

False

DigitSecure:PayPal:USD

101046192758821

Success

3/29/202...

Thanks

Imtiaz Latif

From: Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>
Sent: Monday, June 21, 2021 9:14 AM
To: Ahmad Alawneh <[email-masked]<mailto:[email-masked]>>; Mohammed Ejas <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; Imtiaz Latif <[email-masked]<mailto:[email-masked]>>; Sanad Zawaneh <[email-masked]<mailto:[email-masked]>>
Cc: Bhaskar Mandelia <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Claudine Maksoud <[email-masked]<mailto:[email-masked]>>; Youssef Amr <[email-masked]<mailto:[email-masked]>>; Alexander Gomes <[email-masked]<mailto:[email-masked]>>; Pawan Kaura <[email-masked]<mailto:[email-masked]>>
Subject: RE: Amount Deduction // 6287934487

Dear @Imtiaz Latif<mailto:[email-masked]>

Please confirm

@Sanad Zawaneh<mailto:[email-masked]> In future how we will get to know these type of cases come across

As discussed could you please check last month data and do let us know the RCA

Thanks

From: Ahmad Alawneh <[email-masked]<mailto:[email-masked]>>
Sent: Monday, June 21, 2021 8:20 AM
To: Mohammed Ejas <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; Imtiaz Latif <[email-masked]<mailto:[email-masked]>>
Cc: Bhaskar Mandelia <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Claudine Maksoud <[email-masked]<mailto:[email-masked]>>; Youssef Amr <[email-masked]<mailto:[email-masked]>>; Alexander Gomes <[email-masked]<mailto:[email-masked]>>; Pawan Kaura <[email-masked]<mailto:[email-masked]>>
Subject: RE: Amount Deduction // 6287934487

External email sender, please take precaution.

Hello @Imtiaz Latif<mailto:[email-masked]>

Please confirm once done, also pls issue the debit note for the same amount under LM account.

Regards,

Ahmad Alawneh

From: Mohammed Ejas
Sent: Sunday, June 20, 2021 5:07 PM
To: Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Ahmad Alawneh <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; Ahmad Alawneh <[email-masked]<mailto:[email-masked]>>; Imtiaz Latif <[email-masked]<mailto:[email-masked]>>
Cc: Bhaskar Mandelia <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Claudine Maksoud <[email-masked]<mailto:[email-masked]>>; Youssef Amr <[email-masked]<mailto:[email-masked]>>; Alexander Gomes <[email-masked]<mailto:[email-masked]>>; Pawan Kaura <[email-masked]<mailto:[email-masked]>>
Subject: RE: Amount Deduction // 6287934487

Dear @Imtiaz Latif<mailto:[email-masked]>

Please do the needful to arrange the refund to consignee for WB-46418725496

RUH

SHRH<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.aramex.net%2Finfoaxs%2Ftracking_updates_details.asp%3FPINumberID%3D22&data=04%7C01%7CImtiazL%40aramex.com%7Ce271618539a1421e77b708d9347bcac7%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637598528561145679%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=%2BgdXeOqWS3J3h4Wdxxt2cNnRdtDmx%2F%2B0Hopfx%2FWoZo4%3D&reserved=0>

RTRN

        4

Rtn HAWB 46213607230

        FirozAh

Return Module

04/13/21 1138

04/13/21 1038

JED

SHUP<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.aramex.net%2Finfoaxs%2Ftracking_updates_details.asp%3FPINumberID%3D532&data=04%7C01%7CImtiazL%40aramex.com%7Ce271618539a1421e77b708d9347bcac7%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637598528561155641%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=SF4DT8Ya%2FRpLnHImjyUey0mTcSL%2FDJG%2Fa4uxqFAVcG4%3D&reserved=0>

COLN

        1

Amount Collected - RV:JED/2021/730939

COD | Payment Method: Online

966552969083

InfoAXS

03/29/21 1309

03/29/21 1209

Regards..

From: Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, June 20, 2021 3:53 PM
To: Ahmad Alawneh <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; Ahmad Alawneh <[email-masked]<mailto:[email-masked]>>; Mohammed Ejas <[email-masked]<mailto:[email-masked]>>
Cc: Bhaskar Mandelia <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Claudine Maksoud <[email-masked]<mailto:[email-masked]>>; Youssef Amr <[email-masked]<mailto:[email-masked]>>; Alexander Gomes <[email-masked]<mailto:[email-masked]>>; Pawan Kaura <[email-masked]<mailto:[email-masked]>>
Subject: RE: Amount Deduction // 6287934487

Dear Mahmoud

Please find below resolution

1.      Customer paid amount through Aramex portal which is 716 SR.
2.      Post payment Aramex did 3 attempts where customer did not respond and AWB marked as return.
3.      Aramex transferred amount to landmark in COD Remittance on 28th March (Attached the mail for confirmation).
4.      Since the order is COD and it is marked return, landmark cannot do refund to customer.
5.      @Ahmad Alawneh<mailto:[email-masked]> @Mohammed Ejas<mailto:[email-masked]> Please do refund to customer and update us from Aramex.
6.      @Ahmad Alawneh<mailto:[email-masked]> You can share Debit note which will be approved by us for closing this issue

Thanks you for your support

From: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, June 20, 2021 3:27 PM
To: Pawan Kaura <[email-masked]<mailto:[email-masked]>>
Cc: Bhaskar Mandelia <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Ahmad Alawneh <[email-masked]<mailto:[email-masked]>>; Claudine Maksoud <[email-masked]<mailto:[email-masked]>>; Youssef Amr <[email-masked]<mailto:[email-masked]>>; Alexander Gomes <[email-masked]<mailto:[email-masked]>>
Subject: RE: Amount Deduction // 6287934487

Hi @Pawan Kaura<mailto:[email-masked]>

Please assist we are not getting any help for below !!

From: Mahmoud Emadeldin Mahmoud Elsayed
Sent: Monday, June 14, 2021 5:57 PM
To: Ahmad Alawneh <[email-masked]<mailto:[email-masked]>>; Claudine Maksoud <[email-masked]<mailto:[email-masked]>>; Youssef Amr <[email-masked]<mailto:[email-masked]>>; Alexander Gomes <[email-masked]<mailto:[email-masked]>>
Cc: Bhaskar Mandelia <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Subject: RE: Amount Deduction // 6287934487

Hi Aramex team  & SCM

Order register as COD on our Ecommerce system and same failed to deliver , no refund will be processed for RTO COD order.

We cant refund the Cnee to his PayPal account again, refund should be processed from Aramex, and COD reconciliation happing for delivered shipment only.

Request you please process the refund for mention RTO shipment.

Mahmoud

From: Ahmad Alawneh <[email-masked]<mailto:[email-masked]>>
Sent: Monday, June 14, 2021 3:24 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Youssef Amr <[email-masked]<mailto:[email-masked]>>
Subject: RE: Amount Deduction // 6287934487

External email sender, please take precaution.

Hi,

This is should be done by your end as we have transferred the amount to LMG

Regards,

Ahmad Alawneh

From: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Sent: Monday, June 14, 2021 11:47 AM
To: Ahmad Alawneh <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Youssef Amr <[email-masked]<mailto:[email-masked]>>
Subject: RE: Amount Deduction // 6287934487

Hi @Ahmad Alawneh<mailto:[email-masked]>,

Please confirm if refund is done to customer.

From: Ahmad Alawneh <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, June 13, 2021 2:56 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Youssef Amr <[email-masked]<mailto:[email-masked]>>
Subject: RE: Amount Deduction // 6287934487

External email sender, please take precaution.

Hello Dears,

This is already transferred to you. Attached FYI

Regards,

Ahmad Alawneh

From: Ahmad Alawneh
Sent: Sunday, June 13, 2021 10:54 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: RE: Amount Deduction // 6287934487

Hello Team,

Will revert back to you by today

Regards,

Ahmad Alawneh

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, June 13, 2021 10:18 AM
To: Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Ahmad Alawneh <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: FW: Amount Deduction // 6287934487
Importance: High

External email: avoid to open links or attachments unless sender is known and content is relevant..

@Ramesh Gottimukkala<mailto:[email-masked]> @Ahmad Alawneh<mailto:[email-masked]>

Please update us on this case.

Thank you and Kind Regards,

Jessie Caparas

T: +97145172087

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Friday, June 11, 2021 3:39 PM
To: Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; AhmadAlaw <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; YoussefAm <[email-masked]<mailto:[email-masked]>>; AbdulrahmanMoha <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; ArishLaila <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>
Subject: Re: Amount Deduction // 6287934487

External email sender, please take precaution.

Hi

Any update ?

Regards
shakeeb

  _____

From: "ramesh gottimukkala" <[email-masked]<mailto:[email-masked]>>
To: "AhmadAlaw" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "YoussefAm" <[email-masked]<mailto:[email-masked]>>, "AbdulrahmanMoha" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Arish Laila" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, June 9, 2021 8:12:28 PM
Subject: RE: Amount Deduction // 6287934487

@Ahmad Alawneh<mailto:[email-masked]> Please check and do the needful

Thanks

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, June 9, 2021 1:17 PM
To: Youssef Amr <[email-masked]<mailto:[email-masked]>>; Abdulrahman Mohamad (SA) <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; ArishLaila <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: FW: Amount Deduction // 6287934487
Importance: High

@Youssef Amr<mailto:[email-masked]> @Abdulrahman Mohamad (SA)<mailto:[email-masked]>

Customer has attached screenshots/proof of online payment.

Have we shared this payment to Landmark?

@Ramesh Gottimukkala<mailto:[email-masked]> @ArishLaila<mailto:[email-masked]> FYI

Thank you and Kind Regards,

Jessie Caparas

T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, June 9, 2021 1:49 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Ebrahim <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: Re: Amount Deduction // 6287934487

External email sender, please take precaution.

Hi Team,

Please assist to investigate on the below case.

Regards,

Apoorv

  _____

From: "Ebrahim" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, June 4, 2021 3:28:57 PM
Subject: Amount Deduction // 6287934487

Hi Team,

Problem Statement: Amount Deduction

Order Date : Mar 24, 2021

Order ID: 6287934487

Tracking ID: 46418725496

Reference ID: 101046192758821

Date: 29/03/2021

Amount: SAR745.94

Email ID: [email-masked]<mailto:[email-masked]>

Order was COD and NDR but customer mentioned paying online for the order. Attached are the bank statement showing the deduction by the courier partner. Already escalated to Aramex regarding the same but getting no updates from them.

Kindly assist to get this investigated and refunded to the customer.

Thank you for your help!

Regards,

Ebrahim Hageb

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CImtiazL%40aramex.com%7Ce271618539a1421e77b708d9347bcac7%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637598528561165600%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=La42U2MeZyLK%2BlUxZrj1%2BfnH8o4fnNqvIVjmf7offqY%3D&reserved=0>

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CImtiazL%40aramex.com%7Ce271618539a1421e77b708d9347bcac7%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637598528561175550%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Ho4XnUjsflHa6lceKbuOp0wOtideSceJ8G13wSFg30c%3D&reserved=0>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CImtiazL%40aramex.com%7Ce271618539a1421e77b708d9347bcac7%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637598528561175550%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Ho4XnUjsflHa6lceKbuOp0wOtideSceJ8G13wSFg30c%3D&reserved=0>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>