Subject: Double deduction - 6319711692
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, AHMED OMER <[email-masked]>, Manish Kumar <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Thu, 1 Jul 2021 02:27:08 -0700 (MST)

Hi Team, 

With reference to the order number: 6319711692 

Customer claiming that the amount has been deducted twice. Following are the details shared: 

1. Amount: SAR 98 
2. Date of deduction: June 17 
3. Auth Code: 073721 

Kindly assist to check and advise on this. Thank you for your help! 

Regards, 
Apoorv 

From: "AHMED OMER" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Wednesday, June 23, 2021 12:33:11 PM 
Subject: finance cheeking two deductions on one order #6319711692 

Hi Team, 

ticket no: 2725557 
order no: 6319711692 

issue description: the customer claim the amount deducted from his account twice but he could only provide us with one transaction ID and the other transaction authorisation code, 
both transactions details as shared by the customer: 
1- transaction number 0000116721305633 the amount of 98 SAR on the date 6-17 
2- Visa process number or authorisation number 073721 in the amount of 98 SAR on the date 6-17 

Kindly check the both transactions details and update us on the matter asap. 

Regards, 
Ahmed Omer.