Subject: You have new messages in Group: Livesalesman Team
From: Freshconnect <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Date: Wed, 30 Jun 2021 09:55:40 +0000 (UTC)

Hey Shakeeb Arsalan ,

You have new message(s) in this group.

Livesalesman Team

A

Jessie Kathleen Go Caparas

do we have chat tickets not resolved from yesterday? just noticed our chats offered and resolved variance is quite high

Hi Jessie, these must be the bulk closure chat tickets which manish takes care of daily. The escalation ones, agents takes care of them on their own but chat tickets where no escalation is required manish closes them. If this is what it is.

Apoorv Joshi

J

Apoorv Joshi

Hi Jessie, these must be the bulk closure chat tickets which manish takes care of daily. The escalation ones, agents takes care of them on their own but chat tickets where no escalation is required manish closes them. If this is what it is.

okay thanks for the clarification Apoorv

Jessie Kathleen Go Caparas

A

2409980 - refunded plz close

Akshay Berry

A

Akshay Berry

2409980 - refunded plz close

on it

Apoorv Joshi

A

Akshay Berry

2409980 - refunded plz close

closed

Apoorv Joshi

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