Subject: RE: Shukran Points to be Added - Order number: 8262053437 / 1400000301140714 / RITM0306342
From: Sohil Parmar <[email-masked]>
To: "Sidhartha Kumar (TCS)" <[email-masked]>, Jessie Caparas <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Ivyjane Sandiego <[email-masked]>, Saravana Kumar <[email-masked]>, Sankar T <[email-masked]>, TCS ShukranTeam <[email-masked]>
Date: Tue, 29 Jun 2021 07:24:29 +0000

Hi @Sidhartha Kumar (TCS)<mailto:[email-masked]>,

Please proceed to close this incident.

Hi @Jessie Caparas<mailto:[email-masked]>,

Kindly note that 4 points have been added to the account for Order # 8262053437.

Regards,

                [signature_643944592]
      Download the Shukran App

     [signature_1474389494] <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fplay.google.com%2Fstore%2Fapps%2Fdetails%3Fid%3Dcom.landmarkgroup.shukran&data=04%7C01%7CSohil.Parmar%40landmarkgroup.com%7Cfa1de20e2bab454db96d08d8f1be48d9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637525146848187106%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=AJiTOKg70Jko6jBZGwasW9ZbEEUoDWci8LCW1ig%2Fz2A%3D&reserved=0>   [signature_235074976] <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fitunes.apple.com%2Fus%2Fapp%2Fshukran%2Fid730806055%3Fls%3D1%26mt%3D8&data=04%7C01%7CSohil.Parmar%40landmarkgroup.com%7Cfa1de20e2bab454db96d08d8f1be48d9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637525146848197106%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=m%2FJVgru1ad0p%2BpSTvanSRK9UmhOUr6Ff4uBodRXj9wc%3D&reserved=0>

Sohil Parmar
Senior Executive – Loyalty Operations

M : +971 56 132 0871
E   : [email-masked]<mailto:[email-masked]>
A  : Landmark Tower, Dubai Marina, UAE
       PO Box 25030.
[signature_426921303]<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2Fshukran&data=04%7C01%7CSohil.Parmar%40landmarkgroup.com%7Cfa1de20e2bab454db96d08d8f1be48d9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637525146848197106%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=tyvO6h5fUG4EtBufMCXvFef6TjJUv0ydM4JV2V8fRD4%3D&reserved=0>   [signature_88881169] <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FShukranReward&data=04%7C01%7CSohil.Parmar%40landmarkgroup.com%7Cfa1de20e2bab454db96d08d8f1be48d9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637525146848207094%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=x35%2FNw5h1dATL0ywOBODONNKqYUnFwRxbvD4UD%2BK%2Fq4%3D&reserved=0>    [signature_837598934] <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Finstagram.com%2FShukranReward&data=04%7C01%7CSohil.Parmar%40landmarkgroup.com%7Cfa1de20e2bab454db96d08d8f1be48d9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637525146848207094%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=g4bMBt3uINjrVtnRAGckIs1EwjYOrgkCN%2BuxA72yC%2BQ%3D&reserved=0>    [signature_307928511] <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shukran.com%2Fae%2Fen%2F&data=04%7C01%7CSohil.Parmar%40landmarkgroup.com%7Cfa1de20e2bab454db96d08d8f1be48d9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637525146848217090%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=UVeDwwHuRUFkC9v1K%2F7PtRGhFWWFl0T8rxXBAaU%2Fxnc%3D&reserved=0>

From: Sidhartha Kumar (TCS) <[email-masked]>
Sent: Tuesday, 29 June 2021 10:07 AM
To: Sohil Parmar <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Jessie Caparas <[email-masked]>; Ivyjane Sandiego <[email-masked]>; Saravana Kumar <[email-masked]>; Sankar T <[email-masked]>; TCS ShukranTeam <[email-masked]>
Subject: RE: Shukran Points to be Added - Order number: 8262053437 / 1400000301140714 / RITM0306342

Hi Sohil,

We have credited goodwill point as per below details.
Please check and confirm if we close this SR.

Regards,
     Sidhartha Kumar Sahoo
     IT Support : Shukran CRM || TCS
     Mobile : +919861551402
• Email : [email-masked]<mailto:[email-masked]>

From: Sohil Parmar <[email-masked]<mailto:[email-masked]>>
Sent: Monday, June 28, 2021 4:32 PM
To: Sidhartha Kumar (TCS) <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Ivyjane Sandiego <[email-masked]<mailto:[email-masked]>>; Saravana Kumar <[email-masked]<mailto:[email-masked]>>; Sankar T <[email-masked]<mailto:[email-masked]>>; TCS ShukranTeam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Shukran Points to be Added - Order number: 8262053437 / 1400000301140714 / RITM0306342

Hi Sidhartha & Team,

Please add goodwill points for this member and update the reason.
Also mention the Order # 8262053437 as a reference in the comments :

RITM0306342

  *   Member Number : 1400000301140714
  *   Number of Points :  4
  *   Goodwill Points Bucket [SITE]: 800KWTShukran
  *   Points Expiry     :  2 Years
  *   Product              :  LMG Goodwill Product
  *   Reason               :  Order delivered and points not issued due to a system issue.
  *   Approver           :  Saravana Kumar

Regards,

                [signature_643944592]
      Download the Shukran App

     [signature_1474389494] <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fplay.google.com%2Fstore%2Fapps%2Fdetails%3Fid%3Dcom.landmarkgroup.shukran&data=04%7C01%7CSohil.Parmar%40landmarkgroup.com%7Cd0793abbb9f64b0855e808d93ac4178b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637605436142490222%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=fQn2%2BpYClSZT%2FEB1TvosbyftF0XG1yHWC04%2B3Zp9CC8%3D&reserved=0>   [signature_235074976] <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fitunes.apple.com%2Fus%2Fapp%2Fshukran%2Fid730806055%3Fls%3D1%26mt%3D8&data=04%7C01%7CSohil.Parmar%40landmarkgroup.com%7Cd0793abbb9f64b0855e808d93ac4178b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637605436142500217%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=2a0ud4J3rwTYgJja0ysN2OlzVQqKq1UteOYC8GiXjL8%3D&reserved=0>

Sohil Parmar
Senior Executive – Loyalty Operations

M : +971 56 132 0871
E   : [email-masked]<mailto:[email-masked]>
A  : Landmark Tower, Dubai Marina, UAE
       PO Box 25030.
[signature_426921303]<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2Fshukran&data=04%7C01%7CSohil.Parmar%40landmarkgroup.com%7Cd0793abbb9f64b0855e808d93ac4178b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637605436142500217%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=5gZ0POv0c8bEASpsuZ%2B3NjGNmBYE63V4Rt%2BezNQIUOc%3D&reserved=0>   [signature_88881169] <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FShukranReward&data=04%7C01%7CSohil.Parmar%40landmarkgroup.com%7Cd0793abbb9f64b0855e808d93ac4178b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637605436142510211%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=uFQAUzVwNuX1owLaEDzzpsIt1fuOccC%2F9rXvVvoE5lI%3D&reserved=0>    [signature_837598934] <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Finstagram.com%2FShukranReward&data=04%7C01%7CSohil.Parmar%40landmarkgroup.com%7Cd0793abbb9f64b0855e808d93ac4178b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637605436142520204%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=erVuyOslTzqPxYQZ6h8yH6gcinjih1OPeRNThP1xSlc%3D&reserved=0>    [signature_307928511] <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shukran.com%2Fae%2Fen%2F&data=04%7C01%7CSohil.Parmar%40landmarkgroup.com%7Cd0793abbb9f64b0855e808d93ac4178b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637605436142520204%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=hYDgaA%2B6%2FqO5GeQ8D0Yz0S0iwfkkB6pP%2FCdXA5kztTs%3D&reserved=0>

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 27 June 2021 2:42 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Sohil Parmar <[email-masked]<mailto:[email-masked]>>; Ivyjane Sandiego <[email-masked]<mailto:[email-masked]>>; Rubanjit Singhvi <[email-masked]<mailto:[email-masked]>>; Saravana Kumar <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Shukran Points to be Added - Order number: 8262053437

External email sender, please take precaution.
Hi Team,

Loyalty Card No: 1400000301140714

Regards
Shakeeb
________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Sohil Parmar" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Ivyjane Sandiego" <[email-masked]<mailto:[email-masked]>>, "Rubanjit Singhvi" <[email-masked]<mailto:[email-masked]>>, "Saravana Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, June 27, 2021 3:58:43 PM
Subject: RE: Shukran Points to be Added - Order number: 8262053437

Sure!

@Apoorv Joshi<mailto:[email-masked]> @Shakeeb Arsalan<mailto:[email-masked]>

Can you please share the details needed.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Sohil Parmar <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, June 27, 2021 2:26 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Ivyjane Sandiego <[email-masked]<mailto:[email-masked]>>; Rubanjit Singhvi <[email-masked]<mailto:[email-masked]>>; Saravana Kumar <[email-masked]<mailto:[email-masked]>>
Subject: RE: Shukran Points to be Added - Order number: 8262053437

Hi @Jessie Caparas<mailto:[email-masked]>,

Kindly share the Member ID in order to check and confirm.

Regards,

                [signature_643944592]
      Download the Shukran App

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Sohil Parmar
Senior Executive – Loyalty Operations

M : +971 56 132 0871
E   : [email-masked]<mailto:[email-masked]>
A  : Landmark Tower, Dubai Marina, UAE
       PO Box 25030.
[signature_426921303]<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2Fshukran&data=04%7C01%7CSohil.Parmar%40landmarkgroup.com%7Cd0793abbb9f64b0855e808d93ac4178b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637605436142540197%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=kBL8RAkv893BhOU6hY8c1QfpFMlOlvZK%2F7w2zPSXvKE%3D&reserved=0>   [signature_88881169] <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FShukranReward&data=04%7C01%7CSohil.Parmar%40landmarkgroup.com%7Cd0793abbb9f64b0855e808d93ac4178b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637605436142550187%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Yscarpjj980AcxXTefQ3wFexhX2JA%2F341s2kgsKPC34%3D&reserved=0>    [signature_837598934] <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Finstagram.com%2FShukranReward&data=04%7C01%7CSohil.Parmar%40landmarkgroup.com%7Cd0793abbb9f64b0855e808d93ac4178b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637605436142550187%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=cDoJxeU1J3%2BpCacFg4EfrfgpvP%2BQFgxdx7QRBa%2BHuRs%3D&reserved=0>    [signature_307928511] <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shukran.com%2Fae%2Fen%2F&data=04%7C01%7CSohil.Parmar%40landmarkgroup.com%7Cd0793abbb9f64b0855e808d93ac4178b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637605436142560187%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ghoy2vxbecFpgG0SjO0fDraHc7mDHXQkDhQRUFKijB8%3D&reserved=0>

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 27 June 2021 2:14 PM
To: Ivyjane Sandiego <[email-masked]<mailto:[email-masked]>>; Rubanjit Singhvi <[email-masked]<mailto:[email-masked]>>; Saravana Kumar <[email-masked]<mailto:[email-masked]>>; Sohil Parmar <[email-masked]<mailto:[email-masked]>>
Subject: Shukran Points to be Added - Order number: 8262053437
Importance: High

Hi Team,

As advised by Hybris team, Siebel should add the points.

Please advise how to proceed on this.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com